People Services Advisor

2 weeks ago


Melbourne, Australia Australia Post Full time

**Help us deliver like never before**
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

The position will provide timely, reliable and commercially focused Tier 1 advisory services, building trusted relationships with People Leaders to support through their people needs.

We currently have three fixed-term vacancies available that are either 3 or 6 months in duration.

**What you’ll deliver with us**

The position reports to the Manager of Advisory & Coaching and joins a close knit-team. You will be assisting the team by ensuring relevant HR services are identified and delivered in line with strategic priorities, including making escalation decisions aligned with the tiered service delivery model.

**You’ll also**:

- Provide HR advice and coaching on Tier 1 cases to Australia Post group people managers, enabling effective management of their teams and accountability for people issues
- Daily request & case management, that includes monitoring both ServiceNow and phone support on a roster basis
- Undertaking work including, Harassment Discrimination and Bullying triaging and offering advisory & services to our leaders in relation to performance, behaviour & attendance of award team members
- Navigate HR policies and Industrial Instruments to make informed decisions
- Thoroughly investigate cases to effectively diagnose the status and steps to resolution, or to enable efficient triage to Tier 2/3 support using the escalation framework

**About you**
This opportunity will suit someone who is highly organised and has a high attention to detail when adhering to policies and procedures. You will have a passion for coaching others in relation to HR/IR matters.

**You’ll also need**:

- Previous experience providing HR/IR advice
- Interpretation of HR policy, and Industrial Instruments
- Making decisions in a fast-paced service environment
- Influencing others to adopt a consistent HR approach

**How we’ll deliver for you**
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
- Flexible working, across Support office

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

**One last thing



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