Aps4 Payments Officer

3 weeks ago

Perth, Australia DFP Recruitment Services Full time

**Job description**:
**About the role**

The Payments Branch provides support and guidance to providers delivering funded services to participants. It is responsible for investigating and resolving outstanding payment requests that have been rejected through the myplace provider and participant portals. The branch processes manual payments to providers and self-managed participants.

**Responsibilities may include but are not limited to**:

- Investigating and resolving outstanding payment requests that have been rejected through the myplace provider and participant portals.
- Engaging with internal and external stakeholders to resolve payment enquiries.
- Processing manual payments to providers and self-managed participants.
- Working to resolve payment issues, guided by legislation, policies and standards, and Payments Branch Standard Operating Procedures (SOPs).
- Contribute to decision-making within the team/work area.
- Consistently meeting team and individual work resolution targets.
- Ensuring knowledge of and compliance with legislative, financial, and administrative frameworks.
- Maintaining an awareness of government decision-making processes, Agency guidelines and regulations.
- Proven work experience in a similar role
- Excellent attention to detail and the ability to work in a varied fast-paced environment.
- Ability to manage competing priorities while maintaining high work standards and accuracy.
- Experience in building relationships both with internal and external stakeholders.
- An understanding of or lived experience in the field of disability is highly desirable.

**About You**

As the Payments Officer, you will be accountable to understand, analyse and interpret legislation, policies, strategies and program/project plans and must present with an enquiring mind and strong attention to detail.

In addition, you will be able to demonstrate the following:

- Comfortable working in a hot desk environment
- Ability to deal with sometimes confronting and complex situations
- Ability to deal with conflict and provide high levels of empathy
- Managing demanding and changing workloads
- Previous experience in a similar role, ideally within a Government department
- Excellent organisational and interpersonal skills
- Intermediate to advanced IT and software skills
- Have the demonstrated capacity to develop strong networks and work as part of a team
- Sound judgement, be able to work with a degree of independence and within tight timeframes
- A flexible and responsive approach to stakeholder needs and a demonstrated ability to build and sustain relationships with a wide range of internal and external stakeholders.

Extensive training and support is provided to ensure that you are successful in hitting KPI targets each week. The targets start small and increase as you gain experience, so it's important to be comfortable workign towards KPI's and having the desire to meet those.

**As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.**

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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