Experienced Help Desk

5 months ago

Eltham, Australia Tradie Support Services Full time

**Help Desk & SaaS Administration Assistant**

**Position Overview**:
We are seeking an experienced and dedicated Help Desk & SaaS Administration Assistant to join our dynamic team in Eltham.

If you have a proven track record of delivering exceptional client support in a SaaS environment and are eager to contribute to our mission of outstanding service, we want to hear from you.

You will work closely with our existing help desk team, so the ability to collaborate and share information effectively is essential.

**Key Responsibilities**:
In this role, you will:

- Help clients navigate and utilize our SaaS platform, ensuring they receive top-tier support and personalized service.
- Manage and resolve a variety of queries, ensuring each issue is addressed to a satisfactory outcome.
- Assist with the configuration and support of job management systems and other software programs, including ServiceM8 and Zoho CRM.
- Build, edit, and test complex Word documents for implementation into client systems.
- Handle all Service Desk calls and provide technical support.
- Create, manage, and be responsible for all Support Tickets, ensuring they are resolved within SLA timeframes.
- Maintain efficient communication with clients and staff on projects and support requests.
- Create, update, and maintain user documentation.

**Skills and Experience Required**:
To be successful in this role, you should have:

- **A minimum of 2 years of experience** as a Service Desk Analyst in a SaaS environment.
- **Advanced skills in Word **and Excel, including complex IF statements.
- Experience in writing business systems, procedures, and checklists (a bonus).
- High attention to detail and the ability to follow processes meticulously.
- **Strong verbal** and written **communication** skills.
- Strong customer-facing skills and the ability to perform well under pressure.
- A strong drive to problem-solve and ensure client satisfaction.
- The capability to hit the ground running and take the lead in supporting our customers.

**Bonus Skills**:

- Knowledge of ServiceM8 and Zoho CRM
- Experience with WordPress.
- Knowledge of Google Ads and Analytics.
- Proficiency in MS Office.

**Personal Attributes**:

- Motivated to learn and grow within a supportive team culture.
- Ability to work and collaborate with a team
- Comfortable around big dogs, as our office includes a four-legged team member.

**Training and Development**:
To provide exceptional support to our clients, you will be required to learn ServiceM8 thoroughly. This will involve comprehensive onboarding training sessions and watching training tutorials on your own time to quickly become proficient in the platform. Our goal is to ensure you have the skills and knowledge necessary to excel in your role and deliver outstanding service to our clients.

**Benefits**:
Joining our team means being part of a supportive culture that values collaboration and support, complete with occasional donut days. We offer:

- A comprehensive training and onboarding process to set you up for success.
- A casual work environment with provided uniforms and ‘Free Dress Fridays.’
- Flexible working hours, ranging from 15-30 hours a week.
- Long-term career progression opportunities.
- The company of our full-time, albeit lazy, Rottweiler team member.

**Additional Information**:
There will be a training period at the commencement of this job, during which hours will be paid at a reduced rate.

**YOU MUST LIKE BIG DOGS** as we have a four-legged team member who is also the laziest member of the team, but nevertheless, he is a full-timer.

**Job Types**: Part-time, Casual

Pay: $22.00 - $28.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Eltham, VIC: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you like dogs?
- Do you smoke?
- Will you be pro-active in learning new software?
- What makes you a great team member?
- Are you willing to travel to Research (near Eltham) for work?
- Have you ever used ServiceM8 before?
- How many days & hours can you work?
- Can you write/understand code? If so, what language?

**Experience**:

- Office administration: 2 years (preferred)
- IT Support: 3 years (preferred)

**Language**:

- Fluent English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Help Desk

    5 months ago

    Eltham, Australia Tradie Support Services Full time

    **Help Desk & ICT Administration Assistant** **This job might suit a university student or someone looking for school hours.** **Do you thrive in a fast, ever-changing environment, where multi-tasking is required?** **Do you perform well under pressure, while still delivering a high level of care and customer service?** **Do you have HIGH attention to...

  • Experienced Barrista Cafe All Rounder

    5 months ago

    Eltham, Australia FERGUSON PLARRE BAKEHOUSES - ELTHAM Full time

    Ferguson Plarre Bakehouses Eltham are looking for Experienced Barista café all rounders to join the team. BARISTA EXPERIENCE IS ESSENTIAL! It is important that you are available for Shift open at 6am and closing shift at 5pm. We require seniors and Juniors. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values...

  • Seeking Experienced Nanny for 3 and 5 Y.o. Girls

    2 months ago

    Eltham, Australia We Need a Nanny Full time

    **Job Description**: **Our Family**: - We are a compassionate and caring family who have loved having two different nannies over the years help us care for our two girls, now 3 and 5 years old. Both nannies are contactable and would provide positive references for us. I am an environmental lawyer and my husband is a winemaker. **Your Duties**: - A...

  • Speech Therapist

    7 days ago

    Eltham, Victoria, Australia sureway Full time

    About This OpportunityWe are seeking a passionate and experienced Speech Pathologist to join our multi-disciplinary team at Sureway Health & Wellbeing Eltham. Our practice focuses on providing high-quality services to children, adolescents, and adults, and we work with a wide variety of clients, including NDIS participants, Medicare-funded clients, and those...

  • Property Manager

    5 months ago

    Eltham, Australia JurdiRecruitment Full time

    Jurdi Recruitment is looking to hire an experienced property manager for a well respected office with a strong presence in the Eltham region. **Benefits**: Be part of one of the suburbs well respected agency with management of your own portfolio Work alongside leading industry experts to help you advance your career $70,000 + Super + allowances Monday -...

  • Audiology Specialist

    1 month ago

    Eltham, Victoria, Australia Amplifon Full time

    About the RoleWe are seeking a highly skilled Audiologist to join our team in Eltham, VIC. As a QP Audiologist, you will be responsible for conducting adult hearing services, including diagnostic hearing assessments and developing individualized aural rehabilitation programs.About YouYou will have a passion for career development, learning, and training. You...

  • Audiology Specialist

    3 weeks ago

    Eltham, Victoria, Australia Amplifon Full time

    About the RoleWe are seeking a highly skilled Audiologist to join our team based in Eltham, VIC. As a key member of our team, you will be responsible for conducting adult hearing services for both private and OHS clients. This includes performing diagnostic hearing assessments and developing and implementing individualized aural rehabilitation programs.About...

  • Audiology Professional

    1 month ago

    Eltham, Victoria, Australia Amplifon Full time

    About AmplifonWith over 400 clinics across Australia, we offer exclusive, all-around, highly customized hearing care solutions and services, guiding our customers through their journey to rediscover all the emotions of sound.About the RoleWe have an exciting opportunity for a QP Audiologist to join our vibrant team in Eltham, VIC. As a QP Audiologist, you...

  • Hearing Care Specialist

    3 weeks ago

    Eltham, Victoria, Australia Amplifon Full time

    Audiology OpportunityWe are seeking a skilled Audiologist to join our team in Eltham, VIC, Australia.About the RoleAs a QP Audiologist, you will conduct adult hearing services for private and OHS clients, including diagnostic hearing assessments and aural rehabilitation programs.Key ResponsibilitiesPerform diagnostic hearing assessmentsDevelop and implement...

  • Audiologist - Hearing Rehabilitation Specialist

    2 weeks ago

    Eltham, Victoria, Australia Amplifon Full time

    About the RoleWe are seeking a highly skilled Audiologist to join our team in Eltham, VIC. As a key member of our team, you will be conducting adult hearing services, including diagnostic hearing assessments, and developing individualized aural rehabilitation programs. You will also be responsible for fitting and evaluating hearing devices for our...

  • Break Cover Educator

    5 months ago

    Eltham, Australia ECMS Full time

    ECMS’ philosophy is simple; We foster lifelong learning. As a result, we have been operating for over 27 years and are one of Victoria’s largest Early Years Managers - through 70 kindergartens and child care centres, ECMS Educators impact the lives of 5,500 Victorian children each week. We are dedicated to consistently good learning outcomes, and being...

  • Audiologist

    2 months ago

    Eltham, Australia Amplifon Full time

    Audiologist Hearing Care ProfessionalELTHAM, VIC, Australia We have an exciting opportunity for a QP Audiologist to join our vibrant team in Eltham, VIC. We empower people to rediscover all the emotions of sound! We have an exciting opportunity for a QP Audiologist to join our vibrant team based in Eltham, VIC. You will be conducting adult...

  • Audiologist

    1 month ago

    Eltham, Australia Amplifon Full time

    We have an exciting opportunity for a QP Audiologist to join our vibrant team in Eltham, VIC.We empower people to rediscover all the emotions of sound!We have an exciting opportunity for a QP Audiologist to join our vibrant team based in Eltham, VIC.You will be conducting adult hearing services for both private and OHS clients - this includes performing...

  • Audiologist

    2 months ago

    Eltham, Australia Amplifon Full time

    We empower people to rediscover all the emotions of sound! We have an exciting opportunity for a QP Audiologist to join our vibrant team based in Eltham, VIC. You will be conducting adult hearing services for both private and OHS clients - this includes performing diagnostic hearing assessments and where appropriate, developing and implementing...

  • Home Care Support Worker Aged Care

    3 months ago

    Eltham, Australia Your Choice Home Care Full time

    **About Us**: At **RDNS Your Choice HomeCare**, we are passionate about delivering reliable, high quality aged care, disability support and other home services, helping clients to remain in their own home where they are most comfortable. If you are someone who loves older people and are passionate about providing companionship, assistance, and making a...

  • Restaurant Master Chef

    1 month ago

    Eltham North, Australia Mad Mex Full time

    About UsAt Mad Mex, we're passionate about serving Australia's best Baja-style burritos, made to order using only the freshest produce, flavourful salsas & authentic Mexican spices, and slow-roasted & grilled meats.About the RoleThe Grill Master is responsible for all day-to-day elements of running the grill section of a Mad Mex Restaurant. This involves...

  • Culinary Artist

    3 days ago

    Eltham North, Australia Mad Mex Full time

    About the RoleThe Culinary Artist is responsible for running the grill section of a Mad Mex restaurant. This involves preparing and cooking Mad Mex production according to menu guidelines and secret recipes while adhering to food preparation procedures, cooking times, and hygiene safety standards.About YouOur people are friendly and outgoing, have a strong...

  • Restaurant Grill Master

    4 months ago

    Eltham North, Australia Mad Mex Full time

    Mad Mex is looking for a hardworking and passionate Grill Master to be part of our team at our restaurant located in Highpoint About UsAtMad Mexwe serve Australia’sbest Baja-style burritos, made to order using only the freshest produce, flavourful salsas & authentic Mexican spices, and slow-roasted & grilled meats. With over 70 Restaurants across...