Help Desk

**Help Desk & ICT Administration Assistant**

**This job might suit a university student or someone looking for school hours.**

**Do you thrive in a fast, ever-changing environment, where multi-tasking is required?**

**Do you perform well under pressure, while still delivering a high level of care and customer service?**

**Do you have HIGH attention to detail, and can follow processes?**

We are looking for a Software Support and Implementation assistant to join our close-knit team based in Eltham.

**BENEFITS of JOINING OUR TEAM**
- Supportive team culture with the occasional donut day:

- )
- Full Training & Onboarding process
- A casual work environment with uniforms provided and ‘Free Dress Friday’s'
- 15-30 hours a week
- Growing business with **long-term and career progression opportunities**:

- A four-legged team member (Rottweiler), who is also the laziest member of the team, nevertheless, he is a full-timer and we love him.

**Key Responsibilities**:

- Assist with the Configuration and Support of Job Management systems, and other software programs across our clients
- **Building, editing & testing complex Word documents** and implementing them into client systems
- Taking service desk calls and providing technical support to our client base
- Efficiently communicate with all customers and staff on projects and support requests
- Create Support Tickets, and call notes in our system and resolve them within SLA timeframes
- Creating, updating and maintaining user documentation
- Contributing to the continual service improvement of our services.

**Skills Required**:

- **Knowledge of ServiceM8**, or other Job Management software required
- Advance/Complex Word &/ Excel
- Knowledge of complex **IF statements **is a must
- Knowledge of writing Business Systems, Procedures and Checklists a bonus

**YOU MUST LIKE BIG DOGS** as we have a four-legged team member who is also the laziest member of the team, but nevertheless, he is a full-timer.

**Please note**:

- There will be a training period at the commencement of this job, and these hours will be paid at a reduced rate.

**Job Types**: Part-time, Casual
Part-time hours: 15-30 per week

**Salary**: $22.00 - $28.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Eltham, VIC: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you like dogs?
- Do you smoke?
- Will you be pro-active in learning new software?
- What makes you a great team member?
- Are you willing to travel to Research (near Eltham) for work?
- Have you ever used ServiceM8 before?
- How many days & hours can you work?
- Can you write/understand code? If so, what language?

**Experience**:

- Office administration: 2 years (preferred)
- IT Support: 3 years (preferred)

**Language**:

- Fluent English (required)

Work Authorisation:

- Australia (required)

Work Location: In person