Care Coordination Support Officer

3 weeks ago

Henley Beach, Australia ECH Full time

2 Permanent Full-Time positions located at Henley Beach & Clarence Gardens
- $60,264 per annum + Super + Leave Loading + Salary Packaging
- Join an established NFP that demonstrates strong values, great culture and is community focused

ECH is expanding and our Care Coordination team are seeking a Care Coordinator Support Officer (CCSO) to join our team in the west and south region, based at Henley Beach and Clarence Gardens.

**The role**

As CCSO you will provide administrative and co-ordination support to the Care Coordination team with a continual focus on improving process and delivering exceptional customer service.

The role will also include managing a case load of clients. You will work closely with our clients, their families, carers, and advocates to ensure all clients have a Care Plan that reflects their individual care and service needs to enable them to have the best life possible as they age in their own home.

You will be provided with full training and support including all equipment that is required to succeed in this role.

**What it’s like at ECH**
- We’re proud of what we do, we’re proud of how we work together and we’re proud of the impact that ECH has on people’s lives.
- We’re future focused. We don’t stay still. We are always in search of new ways to improve the lives of older South Australians.
- Our people drive our success and how we work together is as important as what we deliver.
- Diversity is in our DNA. We seek out and celebrate diversity in all its forms and tap into the richness of ideas, experiences, and perspectives that it brings.
- We grow our people. Everyone has the opportunity to grow, develop and build their career with ECH.
- At ECH we are integrating work and life. We are embracing technology and new ways of working which support a new level of flexibility for our people.
- Whether it be face-to-face, on-the-job or online, we love learning because we know it makes us better.

**What you’ll be doing**

As the primary point of contact, ensure exemplary customer service is delivered to both external and internal stakeholders by:

- Providing administration support to the Care Coordination team
- Assisting with client intake, assessment, and reviews
- Guiding new and potential clients to easily access services
- Establishing service and equipment requests
- Working collaboratively with the team to assist with the coordination of service for our clients

**Who we’re looking for**

Someone who:

- Has a genuine commitment to helping people retain their independence in their own home
- Is sensitive to the needs of older people from different social, economic, and cultural backgrounds
- Has the ability to use their initiative
- Has the ability to work independently but also within a team

But also someone who:

- Is kind, even if they’re a bit stressed out
- Likes what we do - caring for people in the community
- Is dynamic and energetic
- Is flexible and adaptable
- Loves diversity
- Will contribute their ideas and hard work to make ECH better every day.

**Click here for**
**a**
**copy of the Position Description**

**You will need**
- COVID-19 vaccination (including booster if eligible)
- Drivers Licence

**It’d also be helpful if you had**:

- A current Police Check
- Diploma in Community Service Coordination or Certificate 3 in Aged Care or equivalent
- Experience and/or knowledge of Home Care Packages and Commonwealth Home Support Program

**More about ECH**

ECH is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $18,549 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted gym memberships).

If you need more reasons to want to join ECH, have a look through our website to see the amazing ways in which we support ageing South Australians. While you are there, check out the videos on our Employment page from some of our amazing staff and hear about their jobs and why they love working for ECH.

So, if you think this might be the job for you and you feel aligned to who we are and what we do please APPLY NOW by filling in your personal details and answering the questions below, along with submitting your cover letter and Resume/CV on the next page.

Applications close: Wednesday 03 May at 5pm, and should be addressed to Pooja Shah, HR Officer

**_ ECH Recruitment Process Terms and Conditions_

  • Care Coordination Support Officer

    2 weeks ago

    Henley Beach South, South Australia ECH Full time

    2 Permanent Full-Time positions located at Henley Beach & Clarence Gardens- $60,264 per annum + Super + Leave Loading + Salary Packaging Join an established NFP that demonstrates strong values, great culture and is community focusedECH is expanding and our Care Coordination team are seeking a Care Coordinator Support Officer (CCSO) to join our team in the...

  • Care Coordinator

    4 weeks ago

    Henley Beach, Australia ECH Full time

    Multiple Full-Time positions based at Walkerville - Competitive salary + Super + Leave Loading + Salary Packaging - Make a real difference in ensuring our older South Australians live their best life possible The need for in home care is growing, so is our need for Care Coordinators. Are you a highly organised experienced professional with a commitment to...

  • Program Support Officer

    7 days ago

    Henley Beach, Australia ACH Group Full time

    **Multiple Program Support roles within Community Home Support, due to continued growth**: The Program Support Officer role primarily provides administrative support to our Community Home Support and Home Care Teams in managing delivery of services in conjunction with contracted cleaning and gardening providers. You will work with our ACH Group customers to...

  • Community Home Support Transition Coordinator

    2 weeks ago

    Henley Beach, Australia ACH Group Full time

    **About the Role**: The Home Support Transition Coordinator works collaboratively with our Community Care Managers and Welcome Team to ensure customers preparing for a Home Care Package are supported by co-designing a goal-orientated support plan, based on the recommended services set by the Regional Assessment Service (MAC). A rewarding full time role based...

  • Care Coordinator

    2 weeks ago

    Henley Beach South, South Australia ECH Full time

    Multiple Full-Time positions based at Walkerville Competitive salary + Super + Leave Loading + Salary Packaging Make a real difference in ensuring our older South Australians live their best life possibleThe need for in home care is growing, so is our need for Care Coordinators. Are you a highly organised experienced professional with a commitment to...

  • Student Placement Support Officer

    1 week ago

    Henley Beach, Australia ACH Group Full time

    Do you thrive on building meaningful relationships and delivering exceptional support? We are seeking a dedicated and enthusiastic Student Placement Support Officer to join our team. ***The Role**: As the Student Placement Support Officer you will play a pivotal role in coordinating the student placements for various student disciplines undertaking...

  • Disability Support Worker

    2 weeks ago

    Henley Beach, Australia 9D Care Full time

    9D Care offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to remain...

  • Community Home Support Service Planner

    2 weeks ago

    Henley Beach, Australia ACH Group Full time

    The Community Home Support Service Planner role primarily provides administrative support to our Home Support and Home Care Teams in managing delivery of services in conjunction with contracted cleaning and gardening providers. You will work with our ACH Group customers to support independence and to continue living in their own home, with the position...

  • Community Home Support Transition Coordinator

    2 weeks ago

    Henley Beach South, South Australia ACH Group Full time

    About the Role:The Home Support Transition Coordinator works collaboratively with our Community Care Managers and Welcome Team to ensure customers preparing for a Home Care Package are supported by co-designing a goal-orientated support plan, based on the recommended services set by the Regional Assessment Service (MAC). A rewarding full time role based in...

  • Home Support Service Planner

    3 weeks ago

    Henley Beach, Australia ACH Group Full time

    **About the Role**:The Home Support Service Planner works collaboratively with customers by co-designing a goal-orientated support plan, based on the recommended services set by the Regional Assessment Service (MAC). The role provides information and coordination of services to support customers to remain living at home with independence. **What you'll...

  • Rostering Officer

    1 week ago

    Henley Beach, Australia ACH Group Full time

    **The role**:Join the central residential rostering in this full time Rostering Officer role based in Mile End. **What you'll do**: - Coordinate daily and forward filling of rosters for ACH Group's Residential Care Homes - Build a partnership and work closely with the Payroll team to prepare rosters and assist with pay queries - Reconcile actual and shift...

  • Whs and Injury Management Coordinator

    4 weeks ago

    Henley Beach, Australia ACH Group Full time

    **About the Role**:An exciting opportunity has arisen to join a large self-insured not for profit, as full time WHS and Injury Management Coordinator based from Mile End. Reporting to the Head of Workforce Safety and Injury Management, you will be responsible for providing effective WHS triage and workers compensation claims management...

  • Whs and Injury Management Coordinator

    4 weeks ago

    Henley Beach, Australia ACH Group Full time

    **About the Role**:An exciting opportunity has arisen to join a large self-insured not for profit, as full time WHS and Injury Management Coordinator based from Mile End. Reporting to the Head of Workforce Safety and Injury Management, you will be responsible for providing effective WHS triage and workers compensation claims management...

  • Rostering Officer

    1 month ago

    Henley Beach, Australia ACH Group Full time

    **The role**:Join the central residential rostering in this full time Rostering Officer role based in Mile End. **What you'll do**: - Coordinate daily and forward filling of rosters for ACH Group's Residential Care Homes - Build a partnership and work closely with the Payroll team to prepare rosters and assist with pay queries - Reconcile actual and shift...

  • Rostering Officer

    4 weeks ago

    Henley Beach, Australia ACH Group Full time

    **The role**: Join the central residential rostering in this full time Rostering Officer role based in Mile End. **What you'll do**: - Coordinate daily and forward filling of rosters for ACH Group's Residential Care Homes - Build a partnership and work closely with the Payroll team to prepare rosters and assist with pay queries - Reconcile actual and shift...

  • People & Culture Coordinator

    3 weeks ago

    Henley Beach, Australia ACH Group Full time

    This is your opportunity to join an organisation who leads the way in aged care and, delivers on our vision of good lives for older people as well as making your mark on the people within. We are extremely excited to give a highly passionate People & Culture Coordinator the opportunity to join the People, Culture & Team at ACH Group. **What you'll do**: You...

  • Scheduling Officer

    3 weeks ago

    Henley Beach, Australia ACH Group Full time

    The ACH Group Scheduling Team is seeking a full time Scheduling Officer to join the team based at Mile End. **What you'll do**: - Coordinate the scheduling of Support Workers and Cleaners delivering services in customer's homes - Maintain accurate and up to date information in various systems - Manage customer and employee queries - Undertake...

  • Scheduling Officer

    4 weeks ago

    Henley Beach, Australia ACH Group Full time

    We have multiple permanent positions available within our Scheduling teams. Experience in scheduling, rostering or similar administrative roles will be highly regarded. We are looking for dynamic, customer centric people to join our scheduling team in a full time capacity. **What you'll do**: - Coordinate the scheduling of care staff delivering services...

  • Scheduling Officer

    4 weeks ago

    Henley Beach, Australia ACH Group Full time

    We have multiple permanent positions available within our Scheduling teams. Experience in scheduling, rostering or similar administrative roles will be highly regarded. We are looking for dynamic, customer centric people to join our scheduling team in a full time capacity. **What you'll do**: - Coordinate the scheduling of care staff delivering services...

  • Scheduling Officer

    2 weeks ago

    Henley Beach, Australia ACH Group Full time

    We have multiple permanent positions available within our Scheduling teams. Experience in scheduling, rostering or similar administrative roles will be highly regarded. We are looking for a dynamic people who are customer centric to join our scheduling teams in a full time capacity. **What you'll do**: - Coordinate the scheduling of care staff delivering...