Case Manager

3 weeks ago

Sunshine Coast, Australia Southern Cross Support Services Full time

Flexible Work Arrangements Available | Monthly RDO
- Ongoing Training & Support | Career Development Opportunities
- Full-Time Permanent | Minyama Location

Southern Cross Support Services (SCSS) is a leading NDIS provider throughout QLD. SCSS values giving their clients purpose, belonging and security in their everyday lives.

**About this opportunity**:
The purpose of the Case Manager position is to provide exemplary leadership, ensure the provision of high-quality services, and deliver exceptional client care.
- This position will be based at our Minyama office on the beautiful Sunshine Coast with regular travel required to Gympie & Caboolture._

**Key responsibilities of this role**:

- Drive the development of local programs and manage the day-to-day operations of the service
- Provide leadership, planning, implementation, and maintenance of successful service provision
- Have responsibility for service delivery, accountability for program outcomes and responsibility for the management and outputs of team members within the line management chain
- Work within relevant funding guidelines and agreements, legislative requirements and organisational policies and procedures to produce best practice results for the clients we assist
- Efficiently managing financial, human, and operational resources
- Take a proactive approach to recruitment, rostering and staffing sustainability including weekly recruitment sessions and new team member engagement
- Maintain program compliance with all external and internal requirements
- Provide On Call afterhours support state-wide on a rotating roster (typically one week every six months)

**To succeed in this role you will have**:

- Previous experience in a role of a similar nature, including responsibility for the management and operational oversight of a Disability Service supporting clients with complex and differing needs
- Qualification/s in Disability or Community Services will be highly regarded
- Strong management experience and a natural aptitude for leadership
- Extensive experience in the human services sector with an in-depth knowledge of NDIS, industry standards, quality frameworks and legislative requirements
- Understanding of rostering requirements and best practice to ensure appropriate staffing and resourcing to meet service needs
- An alignment with our values and mission
- Blue Card for Working with Children and NDIS Worker Screening Check
- Current unrestricted QLD Drivers Licence

**Why work with us**:

- Flexible work options - flex day model
- Monthly rostered day off - an extra 12 days off per year
- Annual FREE Flu Vaccination
- Academic Study Day Program
- Employee Assistance Program
- Ongoing learning and development including career growth opportunities
- Corporate Health Care Partners
- Temporary Office Swap - locations across QLD
- Recognition - Employee of the Month, 5 & 10 year Service Awards
- Sanctuary Model of Care framework training

CRUX Management Services (CRUX) provide people, compliance, and corporate services to a select number of companies. CRUX is the official recruitment partner for Southern Cross Support Services.
- We a_re committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only appreciated - they are essential to our success._

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