Night Manager

7 months ago

Windsor, Australia Crowne Plaza Hotels & Resorts Full time

Our hotels never sleep. So, we’re looking for a Night Manager to provide customer service support, balance the books and perform other essential tasks to help us stay one step ahead of tomorrow during our late-night shifts.

As Night Manager, you will manage and oversee all hotel operations during nights. The principal responsibility is safety and security of guests and colleagues and ensuring the accurate and timely completion of the night audit function. You’ll not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail for an incredible experience. You’ll also be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment.

**A little taste of your day-to-day**:
Every day is different, but you’ll mostly be:

- Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
- Checking guests in, out and managing any wake-up call requests
- Answering phones and dealing with overnight guest queries
- Running night audit property management systems or manual equivalents
- Performing other duties such as concierge services and special guest requests, including our overnight room service menu.

**What we need from you**:

- Minimum 2 years experience in a Guest Services / Front Office / Night Audit or Finance related position with supervisory experience, preferably within a hotel or hospitality environment
- Accounting and mathematics skills for accurate auditing and payment processing
- Cash handling experience for counting and securing bank and processing cash payments
- Extensive experience with Hotel property management systems, preferably Opera
- A passion for customer service and ability to inspire positivity in the team to drive an engaged and winning culture
- Strong verbal communication and listening skills
- Current First Aid qualifications

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a competitive salary, impressive room discounts at all IHG properties around the world, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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