Assistant Manager
2 weeks ago
Assistant Manager - Banking
Our Banking Department is looking for an Assistant Manager to join their team in Sydney. The team provides a range of banking services to the Australian Government and its agencies, overseas central banks and official institutions. Its main role is management of the government’s core accounts.Transactional banking services are provided to some 90 government agencies on a commercial basis. The department operates from Head Office (Sydney) and our Canberra Branch.
The Role:
- Provide leadership and end to end supervision of team members to ensure effective operational, administrative, first and second level customer support for business systems is provided consistently.- Provide business operations expertise and guidance to external and internal customers in relation to business processes.- Monitor systems and liaise with internal and external stakeholders acting as a conduit to facilitate early detection and resolution of issues.- Ensure that activities comply with industry regulations and manage fraud and risk consistent with the Bank’s policies.
Key Experience:
- Ability to make decisions about the team’s work output and operational matters on the day;- Ability to supervise, delegate and guide the work of others;- Demonstrated ability to contribute to improving business processes and increasing efficiency and effectiveness.- Extensive experience resolving problems within service levels, identifying improvement opportunities to remediate problems.- Advanced knowledge in payment system technologies or banking systems and technologies- Exceptional attention to detail- Extensive experience working in a critical operational environment involving deadlines.- Advanced knowledge of customer support principles, monitoring and administrative requirements and experience in a customer service or help desk environment.
Qualifications:
- Tertiary qualifications in a related discipline or relevant working experience in a similar role and industry
Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.
- Why RBA?_
Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.
Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.
Application Close:
November 12, 2023
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