Customer Service Officer

3 weeks ago

Perth Airport, Australia Europcar Australia Full time

**About the role**:
We are currently seeking dedicated and proactive **full time and part time **team member to join our **Perth Airport **team Also, you may be required to work at our other locations within reasonable distance.

Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the location.

**Some of the key responsibilities include**:

- Creating, opening and closing car rental contracts as based on our customer needs and in accordance with business excellence standards
- Processing accident and damage reports and checking vehicles for roadworthiness and any damages
- Monitoring, tracking and organising fleet availability on a daily basis
- Detailing and cleaning vehicles to business quality standards
- Refuelling and transporting vehicles between locations

**To be considered, you should possess**:

- Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
- Professional presentation skills
- Computer literacy skills required
- Previous experience in customer service, retail or sales
- The ability to work alone and as part of a team
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- A full and current Australian driver’s licence
- Current and ongoing Australian work rights
- Applicants must be willing to provide evidence of vaccination or medical exemption, if it applies.
- A competitive hourly rate + shift loadings + generous incentive scheme
- Ongoing training and development
- Access to same-day pay via our financial wellbeing provider
- Company uniform provided
- Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more
- Access to an international brand with opportunities to work nationally and globally
- Access to Employee Assistance Program and Calm App - the #1 app for mental fitness
- Great culture, working with an energetic, supportive and high performing team

**About Europcar Mobility Group**

Europcar Mobility Group is a major player in mobility markets and listed on Euronext Paris. Europcar Mobility Group’s purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services - be it for a few hours, a few days, a week, a month or more - with a fleet that is already "C02 light" and equipped with the latest engines, and which will be increasingly "green" in the years to come (more than 1/3 electric and hybrid vehicles by 2023).

Customers’ satisfaction is at the heart of the Group’s ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three service lines - Business, Leisure and Local - which respond to the specific needs and use cases of both businesses, professionals and individuals. The Group’s 4 major brands are: Europcar® - the European leader of car rental and light commercial vehicle rental, Goldcar® - the low-cost car-rental Leader in Europe, InterRent® - ‘mid-tier’ car rental and Ubeeqo® - one of the European leaders of round-trip car-sharing (BtoB, BtoC).

Europcar Mobility Group delivers its mobility solutions worldwide solutions through an extensive network in over 140 countries (including wholly owned subsidiaries - 18 in Europe, 1 in the USA, 2 in Australia and New Zealand - completed by franchises and partners).

**Job Types**: Full-time, Part-time

**Salary**: $25.50 - $26.00 per hour

Expected hours: 38 per week

**Benefits**:

- Referral program

Schedule:

- Afternoon shift
- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)

Licence/Certification:

- Drivers License (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 12/05/2022

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