Support Analyst

2 months ago

Greater Adelaide SA, Australia Westpac Group Full time

Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.**How will I help?**

As a Support Analyst, you will be taking the first steps in your career in technology This is a fantastic opportunity for an individual who has some experience working in a corporate environment, has a background/education/certification in Technology and is seriously looking to build their career in Tech

As a Support Analyst, you will support our wider Service Desk Operations team who are responsible for assisting internal customers with their IT enquiries. In this role, you will engage in reporting, analysis, administration and ticket-based tasks to ensure the team is running effectively. You will report to the Service Manager, who will support you to learn and grow in this role.

This is a fantastical stepping stone for an individual who is serious about wanting a career in Tech, who already has some technical knowledge and skills and is willing to learn. This role will require you to attend the Adelaide office for training and then become a hybrid role (2 days in the office) once you are proficient and able to work autonomously.

**What do I need?**
- Genuine passion/interest in Tech
- Desire to build a career in Tech
- IT/Technology education or certification
- Experience working in a corporate environment
- Experience working in a technical role - highly desirableCoding skills - highly desirable

**Join our growing team and enjoy**:

- **Competitive salary**:We value your contributions and offer fair compensation.
- **Career growth**:Develop your skills and advance your career within Westpac.
- **Ongoing support**:Receive training, coaching, and feedback to help you succeed.
- **Diverse role**:Explore different areas of the business and expand your knowledge.

**What's in it for me?**

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What’s it like to work here?**
We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

Hear from some of our people and their experiences working with us.

**How to I Apply?**
Start here. Just click on the **APPLY **button.

**Do you need reasonable adjustments during the recruitment process?**

**Reconciliation at Westpac Group**
- Our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples have equitable economic participation and financial wellbeing. We seek to achieve this by listening to, learning from, partnering with, and elevating Aboriginal and Torres Strait Islander voices. _
- At Westpac Group our aim is to help Aboriginal and Torres Strait Islander Australians succeed by valuing culture, helping Indigenous employees build meaningful careers, providing better banking experiences for our Indigenous customers, and backing Indigenous business. _
- Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants. _
- Westpac Group acknowledges the Traditional Owners as the custodians of this land, recognising their connection to land, waters and community.

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