Customer Care Team Lead

3 weeks ago

Mulgrave, Australia Kmart Full time

**Brighter Futures Start Here**

As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices - it’s the heart of everything we do.

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

**Join the team**

We have a fabulous 12 month fixed-term opportunity for an enthusiastic and determined future leader to assist our Customer Support Manager in leading our vibrant team. In this role, your passion for customer and people centric thinking will enable you to support the team to manage escalations, and address more complex complaints. You will be a brand ambassador for Kmart and play a pivotal role in driving outstanding customer outcomes. You will also use your strong stakeholder skills to forge strong relationships with numerous teams throughout the business. At Kmart, there is loads of opportunity for growth and development while working in a fun and engaging team.

**What you’ll be doing**- Support the Customer Support Manager and team in day-to-day activities including customer escalations, coaching and quality analysis- Provide an exceptional customer experience through streamlined, proactive, and easy customer interactions-
- Providing clear direction and instruction to our customers regarding their enquiries ranging from product returns, store hours, accidents, and customer complaints- Being a brand ambassador for Kmart, embodying our values and positively promoting the brand in a multichannel customer service environment

**To be successful in this role you’ll have**:
- Previous experience working in a leadership, supervisor or 2IC role- Proven ability to ‘self-start’ and lead by example to organise a complex workload with a flexible and agile approach-
- Experience in investigating, de-escalating, and resolving customer complaints- Demonstrated ability to communicate and work effectively and empathetically with customers and peers- Experience providing detailed summaries and identifying trends in customer complaints and feedback for operational meetings and forums

**Benefits we’ll offer you**:

- Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office
- A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks
- A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products
- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers
- We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program
- Free onsite parking when you’re required to come into the office
- We offer inclusive parental leave, a family room and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
- A dynamic learning and support program
- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
- In-house café that serves breakfast, lunch and includes a collaborative space to work in
- A reflection room that can be used for prayer, meditation, or time for you
- A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
- Regular product sample sales with loads of discounted items to purchase
- Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement
- Great career opportunities across the broader Wesfarmers Group

**We’re here to make everyday living brighter**

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect - getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

**A place you can belong**

**We are a 2023 Circle Back Initiative Employer - we commit to respon

  • Customer Care Team Lead

    2 weeks ago

    Mulgrave, Victoria, Australia Kmart Full time

    Brighter Futures Start HereAs Australia's biggest and most loved retailer, we've been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to...

  • Customer Care

    2 weeks ago

    Mulgrave, Victoria, Australia ASAP laboratory Full time

    Customer CareJob reference: #6038Brand:ASAP laboratoryLocation: 53 Glenvale Crescent, Mulgrave VIC 3170 (ASAP Laboratory)Work type: Part Time (Permanent hours per weekSchedule: Positions cover Multiple shifts between 9-19pm, 6 days days per week as requiredAboutus ASAP laboratory is part of Healius' Pathology division, one of Australia's leading providers of...

  • Customer Care

    2 weeks ago

    Mulgrave, Victoria, Australia Laverty Pathology Full time

    Date:08-Mar-2023Location: Mulgrave, Victoria, AU, 3170Company:HealiusCustomer Care - ASAP Laboratory Parttime permanent position based in Mulgrave, Victoria We are one of Australia's leading healthcare companies Competitive Salary & Career ProgressionAbout the RoleBased at the ASAP Veterinary Laboratory in Mulgrave, we are seeking a laboratory assistant to...

  • Customer Service Lead

    2 weeks ago

    Mulgrave, Australia Supply Chain Full time

    **About Woolworths Group** Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is...

  • Customer Care Coordinator

    2 weeks ago

    Mulgrave, Australia Chandler Macleod Full time

    **Customer Care Coordinator** Our client is seeking an experienced Customer Care Coordinator for a full-time role based in the South Eastern suburbs. **Duties**: - Collaborate closely with more than 25 retail stores to address repair needs and ensure timely order delivery - Handling and responding to all inquiries regarding the claims process, including...

  • Customer Care Coordinator

    2 weeks ago

    Mulgrave, Victoria, Australia Chandler Macleod Full time

    Customer Care CoordinatorOur client is seeking an experienced Customer Care Coordinator for a full-time role based in the South Eastern suburbs.Duties: Collaborate closely with more than 25 retail stores to address repair needs and ensure timely order delivery Handling and responding to all inquiries regarding the claims process, including claim updates and...

  • Customer Service Lead

    2 weeks ago

    Mulgrave, Victoria, Australia Supply Chain Full time

    About Woolworths GroupWoolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and...

  • Customer Care Consultant

    3 months ago

    Mulgrave, Australia DFP Recruitment Services Full time

    **Job description**: Our client is an Australian, family-owned business that have been in operation for 18 years. They produce and market beauty brands with a focus on healthy cosmetics, using the highest quality ingredients across premium and value brands. Whilst experiencing rapid growth in the past few years, they are very proud to deliver excellent...

  • Customer Care Consultant

    3 weeks ago

    Mulgrave, Australia DFP Recruitment Services Full time

    **Job description**: Our client is an Australian, family-owned business that have been in operation for 18 years. They produce and market beauty brands with a focus on healthy cosmetics, using the highest quality ingredients across premium and value brands. Whilst experiencing rapid growth in the past few years, they are very proud to deliver excellent...

  • Aged Care Dietitian

    3 weeks ago

    Mulgrave, Australia OSCAR Care Group Full time

    Can you deliver un-beet-able care? We want you! **Who are we?** We are OSCAR Care Group and have been providing expert food safety knowledge and care for 15 years. Our mission to support Aged Care home and Childcare centres deliver five-star care through our Allied Health Services, Food Safety, Auditing and Training. Because we believe, our most vulnerable...

  • Client Service Coordinator

    1 month ago

    Mulgrave, Australia Calvary Care Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Permanent Full-Time position available About the role At our Mulgrave office we are currently recruiting for one full time Client Service Coordinator who will play a crucial...

  • Customer Care Consultant

    2 weeks ago

    Mulgrave, Australia Kmart Full time

    **Brighter Futures Start here** As Australia’s biggest and most loved retailer, we've been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy...

  • Customer Care Consultant

    7 days ago

    Mulgrave, Australia Kmart Full time

    **Brighter Futures Start Here** As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy...

  • Customer Care Consultant

    2 weeks ago

    Mulgrave, Victoria, Australia Kmart Full time

    Brighter Futures Start hereAs Australia's biggest and most loved retailer, we've been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to...

  • Payroll Team Lead

    2 weeks ago

    Mulgrave, Victoria, Australia Kmart Full time

    Payroll Team Lead Job Details | kmartaustr Press Tab to Move to Skip to Content Link Search by keyword (Marketing, Technology etc.) Search by Location Loading... Work Type All Category All City All Send me alerts every Send me alerts every Payroll Team Lead Date: 7 Jun 2024 Location: Mulgrave, AU Company: ...

  • Payroll Team Lead

    4 weeks ago

    Mulgrave, Australia Kmart Full time

    Payroll Team Lead Job Details | kmartaustr ...

  • Customer Service Lead

    3 weeks ago

    Mulgrave, Australia Supply Chain Full time

    **About Woolworths Group** Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is...

  • Payroll Team Lead

    4 weeks ago

    Mulgrave, Australia Kmart Full time

    **Brighter Futures Start Here** We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the...

  • Payroll Team Lead

    2 weeks ago

    Mulgrave, Victoria, Australia Kmart Full time

    Brighter Futures Start Here We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work...

  • Payroll Team Lead

    4 weeks ago

    Mulgrave, Australia Kmart Full time

    Brighter Futures Start Here We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work...