Customer Care Coordinator
1 week ago
**Customer Care Coordinator**
Our client is seeking an experienced Customer Care Coordinator for a full-time role based in the South Eastern suburbs.
**Duties**:
- Collaborate closely with more than 25 retail stores to address repair needs and ensure timely order delivery
- Handling and responding to all inquiries regarding the claims process, including claim updates and claim outcomes
- Processing customer orders and repair accurately and efficiently, ensuring that all necessary information is collected and recorded
- Resolving customer complaints and issues in a timely and professional manner, finding solutions that meet their needs and exceed their expectations
- Maintaining accurate records of customer interactions and transactions, including order details, complaints, and solutions
- Coordinating with other departments, such as sales, marketing, and shipping, to ensure that customer needs are met and issues are resolved quickly
**About you**
- 3-5 years experience in Customer Service
- Knowledge of logistics/warehousing industry and understanding of retail
- Computer skills include handling online platform enquiries
- Ability to handle complaints in professional mannerism
- Interest in working with premium luggage product handling
Company benefits include free on-site parking, social gatherings and regular morning teas, excellent staff discount on products.
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