Disability Service Manager

7 months ago

Sunshine, Australia Crescent Respite Full time

**Permanent, Full-Time Position**:

- ** Flexible working hours based in Sunshine and Western Suburbs**

**About us**

Crescent Respite (registered NDIS provider) is set to revolutionize disability support, equipping people with the tools to recover, rejuvenate, recalibrate, and rediscover themselves. This is a great opportunity for a Service Manager wanting to establishing their career in a growing NDIS organization. Work with a small team that is expanding rapidly and enjoy the ride with us

Reporting to the Operations Manager, the Service Manager is responsible for the standardization of quality service ensuring services reflect customer needs and deliver agreed quality outcomes for customers and the organization. Service Managers handle and resolve client queries, develop strategies for the improvement of service delivery to our participants, lead and educate client services staff, maintain business relationships with various stake holders. This unique role is responsible for the full operation of staff rostering and adjustment, management of staff and data/records, full function and operation of accommodations and other service sector, while ensuring that the health and well-being of staff and participants are addressed.

The position will be responsible to manage our upcoming respite facility in Sunshine and SDA homes in the Western suburbs (Wyndham Vale, Melton South) that are growing in numbers.

**The role has responsibility, however not limited to the following key areas**:

- Facilitate the intake and assessment of new clients to the service
- Liaising with families, NDIS representatives and allied health professionals to process and receive new referrals.
- Work side-by-side with our clients to foster and promote positive outcomes
- Ensuring adequate information is gathered regarding the individuals’ immediate support requirement. Develop support plans for each individual once accommodation commences
- Developing documentation procedures for staff and review processes to ensure the ongoing monitoring and evaluation of outcomes
- Communicating with staff the objectives and strategies for each support plan and the documentation required.
- Ensuring strength-based approaches and least restrictive practices are an integral part of everyone’s support plan
- Collaborate with rostering officer to maintain client team rosters, recruit team members and guide them through induction
- Provide ongoing support, mentoring and client-specific training for staff
- Contribute to the continuous improvement of our policies and procedure
- Maintain NDIS compliance withing the SDA homes and manage incidents reports

**What we are looking for?**
- Sound leadership and management skills. Experience in managing a team professionally and positively, and leading successful change
- A passion for client focused care and a collaborative approach
- Active listening skills and the ability to build meaningful relationships with clients and care teams
- Tech savvy and comfort with using and/or learning our CRM systems
- Relevant qualifications and/or experience in Community Services/Case Management (or equivalent)
- Full Victorian driver’s licence
- Flexible to travel around the western suburbs and managing a growing team
- Flexible working hours including on-call rosters

**Mandatory requirement -**
- NDIS Worker Screening Check
- Satisfactory National Police Certificate obtained within the last 6 - 12 months
- First Aid Certificate and CPR
- Working with Children’s Check

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