Pathology Client Services IT Administrat ..

8 months ago

Heidelberg, Australia Austin Health Full time

Make an impact
- Full time
- Based at Austin Hospital Heidelberg

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.

**About Austin Health Pathology**

Austin Health Pathology is a department of Austin Health and provides service to not only Austin Health and the co-located Mercy Hospital for Women, but also to numerous GPs and Specialists in the metropolitan and regional community. Austin Health Pathology is currently expanding into the Hume, Loddon Mallee and Goulburn Valley areas of regional Victoria, with laboratories in Shepparton, Mildura, Echuca and Swan Hill, and a point-of-care network including Castlemaine, Kerang, Kyneton, Seymour, Kilmore, Cohuna and Kyabram. Austin Health Pathology is committed to providing high quality patient care through routine and complex diagnostic services, expert advice and support for teaching and research.

**About the role**

The Pathology Client Services IT Administrator will assist the Client Services Team to ensure all client needs are being met in the pre and post analytical delivery of services. This includes the ongoing management and oversight of the Austin Pathology client database, the maintenance of referrer information integrity, and the optimization of result delivery methods. Additionally, the role involves fostering connections with clients and external partners, along with adept troubleshooting to ensure a superior level of service delivery.

**About you**

To be successful in this role you'll bring with you:

- Excellent customer service skills and demonstrated ability to deal with a wide range of stakeholders
- Familiarity with database management
- Strong IT skills with the ability to assist with troubleshooting
- Microsoft Excel proficiency including data visualization
- Excellent communication skills (written and oral)
- High level of attention to detail

**Our benefits**

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Greater take-home pay through generous salary packaging for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program
- Mentoring, learning and career development opportunities
- Onsite childcare, easy access via public transport, discounted car parking
- Five weeks annual leave (pro rata for part time)

**Inclusion at Austin Health**

**Work with us

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