Principal Technology Officer

5 months ago

Brisbane, Australia Queensland Health Full time

**The role**:
As a Principal Technology Officer, you will be responsible providing high level ICT technical expertise, support and administration across the main technical domains (End User Computing, Servers, Telecommunications and Networks) by maintaining the operational environment that supports the business.

**Key Responsibilities include**:

- Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels.
- Effectively supervise and manage visiting ICT support staff, such as suppliers, by adhering to unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.
- Effectively supervise/ mentor a technical team by adhering to unit and organisational goals, and procedures.
- Whilst part of a broader team, the position requires being able to work with mínimal supervision and a substantial commitment to self-management in prioritising and managing workloads, commuting to supported sites and being able to represent eHealth Queensland in communications with senior staff within the HHS as required.
- Represent eHealth Queensland as a stakeholder, as required, on local HHS committees.
- Assist management in the decision-making process by preparing technical reports, specifications and trend analysis within the unit.
- Assist the business through brokerage of non-enterprise services provided by third parties (suppliers, contracts).
- Contribute to quality certification and assurance processes.
- Manage ICT assets by ensuring relevant information is recorded accurately and inventory remains current.
- Adhere to eHealth Queensland ICT Change management practices.

Are you right for this role?
To be successful in this role you will have demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains. The ideal applicant will be someone who can demonstrate the following:

- Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
- Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
- Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment.
- Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
- Demonstrated experience or the ability to quickly learn ServiceNow© and ITIL Service Management processes.
- Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland

**Benefits of working with eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
By joining eHealth Queensland, you will work within a fast-paced, challenging, and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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