Technical Support Coordinator
1 month ago
**What you’ll do**:
The primary function of a Technical Service Coordinator is to provide superior customer service to all Eaton customers and completing the cycle of service requests and enquiries to ensure customer satisfaction. The coordination of our FSE’s is integral to providing superior customer service and support whilst striving for continuous improvement across our services, systems and performance.
- First point of contact for 1PH Technical enquiries resulting in fault finding.
- Liaise with Warranty Coordinator in addressing and remedy warranty replacements.
- Work directly and collaboratively with sales, service, technical teams and other internal departments to resolve and/or escalate customer issues and concerns.
- Support the Customer Service & sales Team as required to ensure the delivery of customer requests within defined SLA’s.
- Proactively manage customer concerns in a manner that delivers against both customer and business objectives to create mutually beneficial outcomes.
- Develop sound knowledge of the company’s products, policies and standards. Ensue those changes to products and solutions are documented and accurate.
- Work within team environment to support the achievement of the division’s sales and margin objectives.
- Understand and comply with the company's mission, vision, policies, objectives and other requirements of the quality, safety and environment management system.
- Ability to organize, priorities, plan, follow up and work autonomously
- Able to work under pressure, high resilience, and problem-solving skills
**Qualifications**:
- SAP or other business system equivalent experience - preferable
- Intermediate MS Office skills
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