Leisure Attendant

2 months ago

Gold Coast, Australia RACV Full time

**Gold Coast | RACV Royal Pines Resort**:

- **Casual**:

- **Discounts on RACV products & resorts**

**Great things start here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About this Opportunity**

RACV Royal Pines Resort has an exciting opportunity for a casual Leisure Attendant to join our front of house team. You will be actively responsible for monitoring and maintaining the safety and cleanliness of our pool and water park aquatic facilities.

**This could be just the right role for you?**

In this role, you will build positive relationships and interact with guests daily in a respectful, polite and friendly manner, enforcing the pool rules and ensure the facilities are being used safely. Your key responsibilities include:

- Providing a high standard of customer service to our guests
- Supervising guest facilities, interacting, communicating, guiding and setting boundaries and expectations, to ensure the pool rules are followed and a safe environment is maintained
- Monitoring & Responding to Aquatic Facilities - pool & water park
- Actively maintaining a clean aquatic environment
- Ensuring a safe workplace is maintained adhering to policies and procedures
- Completing daily checklists & report issues
- Identify maintenance issues, improvements, safety issues and risks
- Assist the food & beverage team to manage pool side or outlet services
- Assist the front office team with concierge/porter or reception duties, as required

Royal Pines is open 7 days week. The pool is open 6am-8pm during summer. Flexibility and full availability would be highly regarded to work a rotating roster on weekdays, weekends & public holidays. Shift start & finish times will vary.

**What you’ll need to be successful**
- Previous experience in an aquatic or similar role, in a 4-5 star hotel/resort environment
- Pool Lifeguard qualification, essential
- First Aid Certificate, essential
- Valid QLD Working with Children Check, essential
- RSA Certificate, essential
- Drivers Licence, desirable
- OHS or Certificate 3/4 in hospitality or tourism, desirable
- Experience administering first aid, strong swimming ability, knowledge of pool safety practices & high cleanliness standards
- Knowledge of hotel/resort operations, local tourism sites & events, desirable
- Excellent interpersonal and communication skills to build positive relationships with guests
- Ability to respond to feedback, remain calm under pressure and resolve difficult situations
- Display a positive attitude, work well in a team environment & flexibility to support various areas of the resort
- Show attention to detail, use initiative and be proactive to work efficiently and take pride in your work
- Excellent personal presentation

**We are Offering**
- Casual competitive hourly rate + penalties evenings, weekends & p/h
- Discounts on RACV products & resorts
- Employee of the Month Awards & Recognition
- Uniform
- Parking onsite

**The RACV difference**

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working with Children Check or willing to obtain a Working with Children Check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link.

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