Service Administrator, Offender Digital Services

2 weeks ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 59189- **Location - Parramatta (with flexible work arrangements)**:

- **Temporary full-time for up to 12 months with the possibility of extension**:

- **Salary - $101,947 - $112,849 plus leave loading and super**

**Your role**

The Offender Digital Services (ODS) team is responsible for the delivery, support, and maintenance of the CSNSW offender digital systems. The Offender Digital Services portfolio consists of initiatives and systems such as offender telephony, in cell technology for offenders (Tablets / IPTV’s) and the offender access to computers program.

The Service Administrator ODS is responsible for managing incidents and requests escalated by the business to provide a high level of customer service to the users. The role is required to develop a detailed understanding of the ODS products and liaise with business representatives for issue triage and resolution.

However, in addition to the Service Administrator, ODS key accountabilities outlined in the attached role description, the primary purpose of the Service Administrator LMS role will be to support the Inmate Learning Management System (LMS), a secure online platform that will provide inmates with the ability to access education, programs, and training material across multiple devices, which include the Offender Tablets, IPTVs and the Offender Computers.

**What you’ll do**

While supporting the Inmate LMS project, the Service Administrator ODS role will also have the following key responsibilities:

- Provide support within the eLearning department, provide technical support to our external clients, and administrate the Inmate Learning Management System (LMS).
- Provide first line support on LMS issues and escalate these as necessary, ensuring that these are logged and resolved.
- Log performance issues and change requests on all online products
- Testing and QA to ensure all online products and services are up to the required standards
- Creation and maintenance of internal and external user accounts, reports, and other LMS admin duties.
- Maintain and develop relationships with Education, OS&P, Custodial Staff & Inmates
- Reporting on usage, statistics, and general product analysis

**What we’re looking for**
- Extensive experience in providing training and ongoing support to end users
- Experience in the use of LMS (learning management systems)
- Extensive knowledge of inmate programs and education services
- Independent worker able to take initiative to achieve outcomes.
- High level written and verbal communication skills.
- Willingness to undertake independent learning.

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 4 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close **Friday 10 March at 11:59pm AEST.

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

**Other Information**

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.

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