See more Collapse

Customer Service Manager

2 months ago

Carlton, Australia UniLodge Full time

Drive an outstanding resident experience and contribute to our great culture
- Opportunities for professional growth and development

**WHY UNILODGE**

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of
**_trust_**:

- , _
**_engagement_**:

- , _
**_collaboration_**, and
**_fun_**. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

**WHO YOU ARE**

Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. You will be equipped to handle a fast-paced environment, keen to hear others’ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Experience in providing hands-on operational security and incident management in a residential setting will be beneficial.

**YOUR RESPONSIBILITIES**

As a Customer Service Manager, your responsibilities will include but not be limited to:

- Lead the front-line team in the efficient and effective operations of Reception.
- Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
- Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
- Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner.
- Ensure that accurate accounting of all resident related accounts for rental and sundries.
- Maintain control over the delivery of a quality accommodation product for resident requirements.
- Complete the check in and out process for our residents at the beginning and end of their tenancy.
- Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.

Our mandatory requirements include:

- Work rights in Australia and New Zealand
- National Police Check
- State Working with Children Check (or willing to obtain)
- First Aid & CPR (or willing to obtain)

**HOW YOU CAN APPLY**
- We are a 2023 Circle Back Initiative Employer - We commit to responding to every applicant._

We have other current jobs related to this field that you can find below

  • Customer Service Manager

    2 months ago

    Carlton, Australia UniLodge Full time

    **Permanent full-time position**: - **Based at UniLodge College Square on Lygon, VIC**: - **Genuine growth opportunities** UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our...

  • Customer Service Manager

    2 months ago

    Carlton, Australia UniLodge Full time

    Permanent full-time position - Based at UniLodge - University of Melbourne - Little Hall - Real career and development opportunities for a capable people leader **Why UniLodge** UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 118 properties, encompassing over 37,000+ managed beds;...

  • Customer Service Manager

    5 days ago

    Carlton, Australia UniLodge Full time

    Permanent full-time position Based at UniLodge University of Melbourne Little Hall Real career and development opportunities for a capable people leaderWhy UniLodgeUniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 118 properties, encompassing over 37,000+ managed beds; and a team of...

  • Customer Service Manager

    6 days ago

    Carlton, Australia UniLodge Australia Pty Ltd Full time

    Drive an outstanding resident experience and contribute to our great culture! - Opportunities for professional growth and development **WHY UNILODGE** UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every...

  • Customer Service Manager

    5 days ago

    Carlton, Australia UniLodge Australia Pty Ltd Full time

    Drive an outstanding resident experience and contribute to our great culture Opportunities for professional growth and developmentWHY UNILODGEUniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in...

  • Customer Service Manager

    5 days ago

    Carlton, Australia UniLodge Full time

    Drive an outstanding resident experience and contribute to our great culture Opportunities for professional growth and developmentWHY UNILODGEUniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in...

  • Customer Service Representative

    3 weeks ago

    Carlton, Australia GJK Facility Services Full time

    **Introduction**: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly and are continuing to transform for future growth. We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people. At GJK we strive to be...

  • Customer Service Coordinator

    2 months ago

    Carlton, Australia UniLodge Full time

    Permanent Part Time opportunity - Join our team at **_Essence Hotels Carlton_** - Swanston Street. - Grow your skills and experience with us. UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed...

  • Customer Service Coordinator

    4 days ago

    Carlton, Australia YMCA Recreation Full time

    Develop your career in customer service in this supported leadership role - Role located at Carlton Baths - $61,230 per annum + super | Full-Time - Our Vision is a better tomorrow where all people can belong._ As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun...

  • Customer Service Representative

    5 days ago

    Carlton, Australia GJK Facility Services Full time

    Introduction:BETTER EXPERIENCES, BETTER OUTCOMESIt's an exciting time to be joining GJK Facility Services - we have grown significantly and are continuing to transform for future growth.We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.At GJK we strive to be a...

  • Customer Service Coordinator

    5 days ago

    Carlton, Australia UniLodge Full time

    Permanent Part Time opportunity Join our team at _Essence Hotels Carlton_ Swanston Street. Grow your skills and experience with us.UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our...

  • Customer Service Consultant

    7 days ago

    Carlton, Australia Fuse Recruitment Full time

    Customer Service Consultant - **Location**: - Carlton - Victoria - **Work Type**: - Temporary - **Salary**: - AU$60000 - AU$62000 per annum + + super - **Reference**: - 21333 - **Who you will be working with?** Our client is a successful Superannuation Fund offering high quality Administration and Consulting services to the superannuation and trust...

  • Customer Service Consultant

    5 days ago

    Carlton, Australia Fuse Recruitment Full time

    Customer Service Consultant- Location: Carlton Victoria- Work Type: Temporary- Salary: AU$ AU$62000 per annum + + super- Reference: 21333- Who you will be working with?Our client is a successful Superannuation Fund offering high quality Administration and Consulting services to the superannuation and trust industry. They have a friendly close-knit team...

  • Customer Service Coordinator

    2 months ago

    Carlton, Australia UniLodge Australia Pty Ltd Full time

    Cultivate an outstanding resident experience and contribute to our great culture! - Work within a supportive team, and grow your career at UniLodge **WHY UNILODGE** UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a...

  • Customer Service Coordinator

    19 hours ago

    Carlton, Australia UniLodge Australia Pty Ltd Full time

    Cultivate an outstanding resident experience and contribute to our great culture! - Work within a supportive team, and grow your career at UniLodge **WHY UNILODGE** UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a...

  • Customer Service Officer

    2 months ago

    Carlton, Australia IntoWork Australia Full time

    **Location**: - Carlton, Victoria**Category**: - Call Centre and Customer Service **Work type**: - Permanent FindStaff are seeking an experienced Customer Service professional to work with a growing Superannuation company in Carlton. This is a full time, permanent role with a huge focus on growth & development and hybrid working available. **About the...

  • Customer Service Representative

    4 weeks ago

    Carlton, Australia HOBAN Recruitment Full time

    **Customer Service Representatives** - Multiple ongoing roles - Carlton - Up to 38 hrs per week - $32.73 per hour + super Are you ready to step into a role that combines problem-solving, digital expertise, and exceptional customer service? We're on the lookout for a passionate Digital Concierge to join our dynamic team in Carlton! **Day to Day Task...

  • Customer Service Officer

    5 days ago

    Carlton, Australia IntoWork Australia Full time

    Location: Carlton, VictoriaCategory: Call Centre and Customer ServiceWork type: PermanentFindStaff are seeking an experienced Customer Service professional to work with a growing Superannuation company in Carlton. This is a full time, permanent role with a huge focus on growth & development and hybrid working available.About the roleYou will be the first...

  • Customer Service Coordinator

    4 weeks ago

    Carlton, Australia UniLodge Australia Pty Ltd Full time

    Central location near the University of Melbourne in Carlton, VIC - Access real opportunities for career growth and development - Permanent full-time opportunity to join a vibrant and friendly team UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130...

  • Customer Service Coordinator

    3 weeks ago

    Carlton, Australia UniLodge Full time

    Casual opportunity - Take the next step in your career with UniLodge UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our business. We are ambitious, progressive, and passionate...