Client Experience Manager

3 weeks ago

North Sydney, Australia Nine Full time

Company Description

Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.

Our Purpose: We shape culture by sparking conversations, challenging perspectives, and entertaining our communities.

We bring people together by celebrating the big occasions and connecting the everyday moments. Australia belongs here. We bring our purpose to life via three shared values: We walk the talk, turn over every stone and keep it human.

**Job Description**:
**Powered** **is responsible for the commercialisation of Nine’s content cross platform and creating and delivering partnerships for brands. Within Powered we have the following business units: Strategy + Insights, Effectiveness, Content Partnerships, Powered Studios, Powered Enterprise and Client Experience.

The **Client Experience team** supports the national sales team to deliver a best in market
experience for our commercial partners.

The **Client Experience Manager** is responsible for the tracking and delivery of client projects, ensuring our customers have the best possible experience with Nine.

The work you do will contribute meaningfully to our ambition to become the partner of choice for Australian brands and deliver world class media and marketing solutions to them through our content and distribution platforms. Through a thorough understanding of our customers’ needs and goals you will ensure quality in execution. You will also be looking for ways to optimise a client’s experience to deliver valued and memorable customer interactions which deliver commercial outcomes.

**Day to day you will**:

- Work as an expert project manager to ensure you deliver a market leading experience to our clients. You must be highly organized and capable of managing multiple teams and projects at different stages
- Have a solid understanding of our client project objectives so each individual project is executed efficiently with great attention to detail. Be a problem-solver who can act quickly and effectively
- Responsible for relevant client communications, to effectively manage conflict resolution, and compliance on client deliverables
- Collaborate with multiple internal departments with the ability to develop collaborative working relationships
- Deliver collateral to demonstrate the effects of partnerships throughout active periods of campaigns as well as looking for opportunities to surprise and delight partners

**Being part of our Nine Sales team means you will benefit from**:

- ** Competitive Sales Incentive Scheme** that rewards and recognises performance & success
- Opportunity to build your skills by completing **Sales Academy** - our bespoke training and development program for Sales.
- ** Every day is flexible** - we believe in the future of work where our work is led by task and purpose.
- ** Complimentary subscriptions to all our platforms** including Sydney Morning Herald, AFR, The Age, Brisbane Times and WA today.
- Brand new offices in the heart of North Sydney - **within our building are our news and filming studios** where all the action happens - plus views of the Harbour
- ** Exclusive invitations to Nine Events** - whether you are a fan of Ninja Warrior or the NRL, it could be you sitting in the audience

**Qualifications**:
You will work collaboratively across different divisions within our business from content
partnerships, through to creative and production to consistently deliver project outcomes that
meet and exceed client expectations.

**What we would like to see on your resume**:

- 2-4 years project management / implementation experience ideally in a media environment
- Understanding of the media/advertising landscape and creative process
- Some exposure to either brand and content integration, multiscreen solutions across television, digital, radio, social, licensing and/or events
- Outstanding project management skills with a relentless focus on quality output
- Ability to build and maintain strong relationships with people and relate to people at all levels of client/agency organisations
- Proficient at Microsoft Word, Outlook, Excel, Power Point
- Proficient at Gmail, Google Drive, Google Sheets

Additional Information
**Life at Nine**

Nine is a people business. Being part of the team means you’ll be in a culture that promotes creativity and innovation, diversity and inclusion, is open to feedback, rewards impact and ensures everyone is heard. Importantly, you'll receive the following:

- Career development and quality training
- Up to 16 weeks paid primary carer’s parental leave
- Discounts on lifestyle, entertainment, and leisure memberships, including health insurance, dental and gym
- Discounts on products and services with corporate partners

**Our Commitment to Di

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