Service Desk Officer

3 days ago

Melbourne, Australia City of Monash Full time

**Job no**: 494253

**Categories**: Information and Communication Technology

Full-time, Temporary up to 12 months

Salary from $73,455 (pa) + Super

Based at our Civic Centre in Glen Waverley

The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.

An exciting opportunity exists to join our Business Technology team as a Service Desk Officer. This role sits within the Service Desk team and is focused on delivering value to our customers by working with the business to achieve great resolution outcomes.

**About the Role**:
Significant exposure in a BT Service Desk environment and exceptional customer service skills.

Ability to undertake complex investigatory tasks.

A recognised tertiary qualification in computer science or a related field.

Experience with managing Windows AD, MS Exchange, System Center Configuration Manager (SCCM) and Autopilot.

Highly developed interpersonal, communication and negotiation skills.

Ability to work as a member of a team.

Ability to work under pressure, to plan, prioritises and organise work.

Workstation PC/Printer/Photocopier support skills;
Understanding of networking principles;
Knowledge of the Microsoft Office suite, primarily Windows-based environments;

Ability to work as a member of a customer service team.

**Additional requirement**:
Right to work in Australia;
Satisfactory National Police Check; and

Other pre-employment checks may be required depending on the role requirements.

**Benefits**:
As a City of Monash employee, your personal and professional development is a key focus. You will have access to:
Vibrant health and well-being programs;
Employee Assistance Program;
Supportive and accessible management;
Flexible working arrangements;
Training and development opportunities; and

Discounted gym memberships.

**How to Apply**:
Please submit your resume along with a cover letter outlining your experience and how it relates to the role.

Applications are currently open, with a closing date of Friday 11 November, at 11:55 pm.

**Enquiries**:
Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.

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