Assistant Supervisor

2 weeks ago

Fremantle, Australia Western Australian Museum Full time

**Assistant Supervisor***
- Salary:

- Level 8 (A/SUP), $66,622.05 - $67,305.43 p.a. Government Services (Miscellaneous) General Agreement 2023
- Location:

- Fremantle
- Unit/Division:

- Engagement
- Work Type:

- Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
- Position No:

- Pool Ref 11871
- Closing Date:

- 2024-06-28 4:00 PM
- **We currently have one (1), Permanent, Full Time (76 hrs p/f) vacancy available for immediate filling.**

**A pool will also run for a period of 18 months.**

**About us**

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.

**About the role**

The Assistant Supervisor assists with coordinating daily visitor services operations, including high presentation standards of exhibition areas, tour guiding, some public programs, admissions, customer service and public liaison, ensuring safety and security to the public and museum collection. You will also assist with the coordination of rosters, timesheets, performance management, and administration and training requirements for the visitor service department.

**About you**

We are looking for a dynamic and self-motivated individual who can provide a high standard of service and hospitality to visitors, clients and other stakeholders.

The successful applicant will be expected to:

- Undertake day to day supervision of Visitor Services staff and report to the Visitor Services Supervisor as required.
- Assists the Visitor Services Supervisor with the management of daily operations of the Visitor Services team, including the supervision of special functions, exhibitions and events as required.
- Ensures that a high standard of service and hospitality is provided for visitors, clients, and stakeholders.
- Oversee admissions, cash handling, point-of-sale and reconciliation procedures.
- Other duties as required as per the attached Job Description Form (JDF) and with respect to the scope of the position.
- Please note that the Museum operates seven days per week and some weekend / public holiday work will be required.

**How to apply**

We require you to submit:

- A current comprehensive CV including the contact details of two referees
- A statement of no more than **3** **pages** addressing all the essential work-related requirements. Please provide relevant examples to support your claims.

**Further Information**

**Eligibility to Apply**

A current (within 6 months) **National Police Clearance Certificate** will be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.

We also require the following:

- Working with Children Check

**Pool Recruitment**

This pool will be open for a period of 18 months from the day after the breach of standard claim period closes. **Permanent, fixed term, full time and part time **appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

Applicants found suitable in this pool, may be considered for subsequent, similar vacancies with the WA Museum and the Department of Local Government, Sport and Cultural Industries (DLGSC) for the duration of the pool.

**Equity and Diversity**

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds and young people. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.

**Accessibility**: If you have any communication or access needs that require adjustment to allow you to participate in this recruitment process, please contact the National Relay Service:

- TTY/voice calls - 133 677
- Speak & Listen - 1300 555 727
- SMS relay - 0423 677 767

**Subsequent Vacancies**

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies at the WA Museum and the Department of Local Government, Sport and Cultural Industries (DLGSC) for a period of twelve (12) months, in accordance with Part 5 (General Appointment) of the Commissioner's Instructions No. 2: Filling a Public Sector Vacancy.

**filler

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