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Guest Service Agent

4 weeks ago

Toowoomba, Australia MINOR Hotels Full time

Oaks Toowoomba Hotel are looking for enthusiastic and professional casual Guest Service Agents to join the Front Office Team.

Hourly Rate: $28.46 per hour (Mon to Fri) + weekend penalties

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.

Responsibilities include:

- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms.
- Maintaining professional, open and honest communication to assist guests and make accurate bookings.
- Professional presentation and communication skills
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Completing daily administration duties.
- Resolve & respond to guest complaints in a timely and professional manner
- Maintain accurate guest accounts and assist with daily reporting
- Providing guests with local information on attractions and events

**Qualifications**:
**To be successful in this role you will require the following skills and experience**:

- Experience in high level customer service and guest services
- Effective communication skills both written and verbal
- A passion for delivering exceptional, pro-active customer service
- A welcoming personality and an unwavering positive attitude

**Additional Information**:
Join our positive and vibrant team and be rewarded with these team benefits:

- A competitive salary or competitive remuneration package
- Professional induction and ongoing development training.
- 50% discounted rates throughout the Australia and New Zealand portfolio, as well as discounted rates throughout the Minor Hotels Group.
- Health & Well Being programs
- Reward Recognition programs, and more

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