Client Experience Coordinator

3 weeks ago

North Adelaide Melbourne St, Australia BespokeHR Full time

Make a positive impact on the client's experience with SA Best Boutique Law firm
- FT position, working in a dynamic, supportive, and success-focused environment
- Fantastic office space, located in North Adelaide

**About the Opportunity**:
Are you looking for the opportunity to showcase your high-quality customer experience capabilities? Do you love being able to make a positive impact in the lives of others and like the sound of supporting and nurturing clients as they navigate one of the most challenging personal experiences? Then look no further

This is an exceptional opportunity for someone looking to align their career with an organisation with a strong purpose, adds meaningful value to their clients, is ahead of their competitors, and has a thriving high-performance workplace culture.

**About our Client**:
Resolve Divorce is a leader in Family Law, recognised as Australia’s Best Boutique Law Firm 2023, Resolve Divorce has a clear purpose; to improve the way couples experience divorce in Australia and to help lessen its impact on them and their children; financially and emotionally.

Located in Melbourne Street, North Adelaide in a newly refurbished office, Resolve Divorce use the skills, experience, and passion of their legal and operations team to deliver an exceptional client experience.

**About the Position**:
Reporting directly to the Founding Partner and Visionary, the Client Experience Coordinator plays a pivotal role in ensuring exceptional experiences are consistently delivered for clients, referral partners and stakeholders. The position will support the journey of the client across their entire engagement with Resolve. Commencing from the initial enquiry or referral process and conversion to a new client, the Client Experience Coordinator alongside the Legal Services Team, will help to keep the client engaged and supported throughout their journey.

Resolve Divorce know how important it is to support and nurture their clients whether they are thinking about separating or have already done so. This critical position will manage all new client enquiries providing high quality first impressions and ensuring the utmost professionalism and care is applied to every interaction.

The Client Experience Coordinator acts as the key position in supporting and connecting the client with signature support programs offered by Resolve Divorce whilst they navigate their legal strategy with the support of the legal services team. The Client Experience Coordinator in responsible for ensuring clients understand and engage with customised in-house programs designed to support their long-term wellbeing, confidence, and financial position for both today, and in the future.

Other key responsibilities include monthly reporting on client conversion and retention, identifying and improving processes and systems of work, and conducting regular client pulse checks around client satisfaction and quality of experience.

**‘What you look like’ and need to demonstrate to be successful’.**
- Minimum of 5 years' experience in a client experience, client relationship, account management or sales role.
- Proven experience managing an end-to-end customer experience where the key responsibilities focus on engaging the client throughout their service provision with a business.
- Strong collaborative experience working with other employees providing service to the same client to ensure continuity, consistent communication and client messaging, and efficiency.
- Highly effective influencing skills, problem solving, decision making and converting leads to sales.
- Experience working in a professional services business or industry requiring high levels of client engagement.
- Highly effective verbal and written communication, influencing others and negotiation ability to ensure successful achievement in establishing and maintaining high quality relationships with clients, referral partners and stakeholders.
- The ability to demonstrate compassion, emotional intelligence, and empathy with clients.
- Exceptional planning, scheduling, time management and service delivery skills.
- High levels of attention to detail, accuracy, and quality.
- Proven experience reviewing, recommending, and developing new and existing workflow processes, quality standards and opportunities for improvement.
- Proficient knowledge of general office administration practices and procedures.
- Performance focused with the ability to adapt an approach and strategies to achieve results.
- Willingness to learn and understand the basics of Family Law to better provide service and support to clients.
- Intermediate-level proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Experience in data input, reporting, and analysis using a CRM.

**Why consider working for Resolve Divorce Lawyers?**
- Be part of a successful, high growth business with an exciting future.
- Dynamic, stable, and passionate team with a great culture and focus on client exper

  • Client Experience Coordinator

    4 weeks ago

    Melbourne, Australia KordaMentha Full time

    Administration/Support/Service | Closing Date: 18/05/2024KordaMentha is an advisory and investment firm helping clients to grow, protect and recover value. With an expansive team of 450 specialists across the Asia-Pacific region, our diversity is our strength. The Office support team is a group of professional individuals with experience in Executive...

  • Client Experience Ambassador

    1 month ago

    Adelaide Region SA, Australia Talent Connect Australia Full time

    Exciting opportunity to join a global and leading organisation in innovation and sustainability. This company is highly recognised for it's fantastic culture and equality in the workplace as well as it's learning and development opportunities for career growth! - **Adelaide CBD - great location and very easy to access from all public transport links**: -...

  • Product & Operations Executive (Product Manager)

    1 month ago

    St Kilda, Australia Experience Education Full time

    **What you'll do**: The Product Manager for Australasia will be predominantly responsible for the development and delivery of products in the Tours range, and Expedition and Journey products travelling within the Australasia region. The main responsibilities of the role will be: **Ground Team Management**: - Act as the main point of contact for our Ground...

  • Client Experience Administrator

    1 week ago

    Melbourne, Australia KordaMentha Full time

    KordaMentha is an advisory and investment firm helping clients to grow, protect and recover value.  With an expansive team of 450 specialists across the Asia-Pacific region, our diversity is our strength.  The Office Support team is a group of professional individuals with experience in executive support, office support and reception.  We work in a...

  • Client Services Coordinator

    1 month ago

    North Sydney, Australia eNerds Pty Ltd Full time

    **Immediate Start Available | Training Provided**: - **North Sydney, 2060 | Close to Public Transport**: - **Sociable and Professional Team Culture** **About eNerds** Offering Managed IT Services, eNerds was founded in 2000, with the mission of being a comprehensive support hub for Small to Medium sized Businesses. With offices in Sydney, Brisbane, and...

  • Workplace Experience Coordinator

    4 weeks ago

    Melbourne, Australia CBRE Full time

    Posted- 23-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service, Facilities Management- Location(s)- Melbourne - Victoria - Australia**GWS client account - a global leader in Technology and Automation industry** **Fast Paced Facilities Management Team within Corporate Environment** **Based in Melbourne CBD** CBRE...

  • Client Experience Manager

    4 weeks ago

    Melbourne, Australia Slater and Gordon Full time

    Client Experience Manager Slater + Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people. Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between...

  • Project Coordinator

    1 month ago

    St Leonards, Australia halcyonknights Full time

    12 month fixed term contract role, paid as a salary - Supporting PMO, PM’s, on boarding, organise team events etc. - Flexible working environment, CBD & WFH, Hybrid Key Tasks for this role include: - Update the program resource register and organisation charts. - Maintain document libraries in SharePoint ensuring key documentation such as contracts and...

  • Client Experience Associate

    1 week ago

    Melbourne, Australia FNZ Group Full time

    Client Experience Associate As a Client Experience Associate at FNZ you will play a pivotal role as the primary point of contact for our valued clients, primarily comprising of investors and advisers. You will be responsible for a wide range of client interactions, encompassing both inbound and outbound phone calls, as well as written communication related...

  • Client Support Administration Coordinator

    1 month ago

    Melbourne, Australia Crown Property Services Full time

    **About us** Crown Property Services is a privately-owned, Melbourne based commercial property company, servicing medium to large businesses Australia wide. We are not only recognised for our ability to provide specialised solutions for the toughest cleaning challenges, but also for our friendly and professional staff, who are committed to providing...

  • Workplace Experience Coordinator

    7 hours ago

    Melbourne, Victoria, Australia CBRE Full time

    Workplace Experience CoordinatorJob ID166539Posted13-May-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestCustomer Service, Facilities ManagementLocation(s)Melbourne - Victoria - AustraliaGlobal Financial Corporate clientBrand new officesFantastic client with nurturing culture and good work-life balanceMelbourne CBD Collins Street locationEasy...

  • Client Services Coordinator Accounting Firm in

    1 month ago

    Melbourne, Australia Engage Personnel Full time

    Mid-sized growing Public Practice Accounting firm - Client Services Coordinator role that sits within the Business Services team - Attractive salary and bonus' Client Services Coordinator role within a fantastic Accounting Practice located in Dandenong. Excellent opportunity within a mid-sized firm! - **Mid-sized growing Public Practice Accounting...

  • Student Experience Coordinator

    1 month ago

    Melbourne, Australia Healthscope Full time

    Student Experience Coordinator – Full time · Opportunity to grow and develop within the Learning and Development team · Flexible work – mix of in the office and WFH · Supportive team environment with a focus on continuous improvement We are looking for an experienced administrator / HR administrator with a keen interest in learning and...

  • IT Coordinator with Risk Management Experience

    1 month ago

    Melbourne, Australia Milestone IT Full time

    Large Healthcare client - Melbourne - Project management Are you an organized and detail-oriented individual with a passion for project management? Do you thrive in a fast-paced environment, handling multiple tasks while ensuring successful project outcomes? If so, we have the perfect opportunity for you! **Responsibilities**: - Coordinate project...

  • Workplace Experience Coordinator

    3 hours ago

    Melbourne, Australia CBRE Full time

    Global Financial Corporate clientBrand new officesFantastic client with nurturing culture and good work-life balanceMelbourne CBD Collins Street locationEasy access to public transport Here's a snapshot of your day;Management of front of house & Reception service;This role will be based at the reception counterEnsure good presentation and aesthetics of...

  • Client Service Coordinator

    4 weeks ago

    Melbourne, Australia Bluefin Resources Full time

    Our client is a leading accounting and advisory firm, is seeking a motivated and customer-oriented Client Services Coordinator to join our team in Melbourne. As a Client Services Coordinator, you will play a critical role in ensuring that our clients receive excellent customer service and support. **Key Responsibilities**: - Serve as the primary point of...

  • Client Services Coordinator

    2 weeks ago

    Melbourne, Australia Advanced Buildings Full time

    Admin / Secretarial / Office Support Administration Melbourne Permanent / Full Time 2/5/2024 Advanced Buildings are an established construction and restoration business with offices Nationally in VIC, NSW, the ACT and QLD. We are one of Australia's most trusted and experienced Insurance Building and Repair providers and we specialise in Insurance...

  • Service Development Coordinator

    2 hours ago

    North Melbourne, Australia Wintringham Full time

    Service Development Coordinator (Client Voice Project) Head Office – North Melbourne Fixed Term – Part Time or Full Time INTERNAL ONLY We offer generous motor vehicle allowance Access to Salary packaging benefits Fixed Term role from 1st July 2024 to 30th September 2024 Open to Part Time- or Full-Time applicants, covering a minimum of 3 days/week Join...

  • Client Experience Manager Brunswick

    4 weeks ago

    Melbourne, Australia Prime Practice Full time

    Excellent potential income $150-200K based on EOT - base and bonus applicable - Growing business with huge potential for growth - New role with clear pipeline of over 300 leads in place - success awaits! Utilise your effective sales and customer service experience in this growing business with huge potential for growth. You will be responsible for...

  • Marketing & Customer Experience Coordinator

    1 month ago

    South Melbourne, Australia TMX Full time

    **About the Job** As a Communications and Customer Experience Coordinator, you will play a vital role in our marketing and communications efforts. By leveraging your passion for research and data, you will identify trends, develop compelling content, and support our marketing and customer experience strategies. This dynamic role offers the opportunity to...