Product and Communication Coordinator

2 months ago

Brisbane, Australia Bank of Queensland Full time

**About the Role**
The Product & Communication Coordinator is responsible for providing support to the broader Home Loans Product team, including supporting the implementation of product initiatives and the development, implementation and coordination of administrative tasks for integrated communications activities to support home loan products.

This includes but not limited to communicating product features, product changes, terms and conditions, remediation, regulatory and compliance obligations.

**Key Accountabilities**
- Work with Product Teams to help manage product and process changes. Examples include rate and offer changes, special offers, projects, and compliance notifications.
- ME Comms administration - Update the Library, shared drive, storage of all drafts and approvals, SharePoint
- Coordinate and manage drafts, version control and collate stakeholder feedback and sign off for communication activities.
- Ensure internal document quality standards are strictly maintained.
- Identify business changes and opportunities that require the development of new or updated customer communications.
- Continually review and identify areas for improvement in customer communications and product portfolio management by providing solutions via multi-channel strategic outcomes to elevate the customer experience.
- Identify discrepancies in information gathered and where required seek feedback to resolve clarification.
- Development of strong stakeholder relationships to support execution of strategy across retail network, brokers, marketing, operations, legal, compliance and risk teams.
- Act as a liaison between Product Teams and other departments.

**About you**
- Experience in retail banking or financial services
- Previous experience in communications in a fast-paced financial services environment is desirable.
- Experience in supporting data-driven, lifecycle communications and procedures, which are designed to align/enhance the customer experience and with a real focus on simplification.
- Demonstrate clear and successful problem-solving skills.
- Exceptional communication skills (both written and verbal).
- Excellent attention to detail in supporting and executing solutions to a high degree of accuracy.
- Demonstrate exceptional ability in managing multiple initiatives at a time, ensuring overlap in customer impacts are articulated and proactively managed.
- Previous experience in working with policies, procedures, and processes for financial services products, with a healthy understanding of risk considerations.
- Strong analytical skills, with ability to interpret data to draw conclusions and provide insight.
- Proficient in MS Office (Word, Excel, PowerPoint).
- High level attention to detail and the ability to prioritise within a fast-paced environment.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verificat

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