Manager Dc Operations

2 weeks ago

Canberra, Australia CDC Data Centres Full time

About us:
Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:
We are looking for a Data Centre Operations Manager, who will be accountable for the end-to-end management of several data centres within a geographical location. This role has the responsibility of ensuring that all site-based activities are planned, executed, and managed to the highest standard of operational excellence.

Key responsibilities include:

- Operational ownership of the Data Centre campus and its staff, growing and promoting a high-performance culture.
- Direct people management, covering facilities, services and supporting staff in accordance with CDC Policy.
- Leadership in a matrixed environment where customer success and safety teams provide support to the campus.
- Meet or exceed safety and security requirements for the facility.
- Collaborate closely with other Operations Managers to ensure the CDC customer experience is consistent, responsive and of high quality.
- Create an environment of continuous improvement to increase operational resilience, reduce risks and improve customer experience.
- Provides senior strategic guidance and direction to drive operational excellence.
- Management of budgets and resourcing to complete maintenance and projects associated within the operation of the facilities.
- Management of storage areas for all critical spares, project material and equipment (safely stored and controlled)
- Provide concierge type services for campus customers and visitors.
- Lead the onsite teams to achieve CDC’s required standards and SLA's.
- Supports team members in working safely, effectively and with high regard to human error avoidance.
- Ensures correct processes are followed and all documentation is completed as activities are undertaken and completed.
- Lead the team’s acceptance of new builds and building infrastructure as completed and deployed.
- Reviews and approves change management requests and method of procedures (MOPs, SWMS and permits)
- Communicates and coordinates activities and on-site staff during complex or severe customerimpacting incidents.
- Drives root cause analysis and provides a clear direction to facilities and services staff.
- Make recommendations to management where appropriate and drives incident resolution.
- Drive learning and development of staff through training and continuous improvement.
- Liaising with internal teams & management groups.
- Ad-hoc duties as required from time to time.

About you:

- Deep understanding of Data Centre or large critical infrastructure environments.
- Demonstrated financial experience in owning and administrating OPEX and CAPEX budgets.
- Demonstrated experience in managing technical and non-technical staff.
- 3+ years’ experience in Critical Environments requiring 100% availability.
- 5+ years’ experience in Leadership / Management roles.
- High attention to detail and logical/analytical thought processes
- The ability to resolve issues and work to tight deadlines within a changing environment.
- Ability to be available for on call technical remote response and support.

Essential:

- Australian citizenship and ability to obtain and maintain a NV1 Security Clearance.

How to Apply:
If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

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