Team Leader

1 week ago

Newcastle, Australia EML Full time

**Team Leader**:
NSW - Newcastle Workers Compensation Full Time
- **Utilise your industry knowledge in workers compensation**:

- **Provide clients and intermediaries with a high level of customer service**:

- **Attractive Salary + RDO + Superannuation**

EML is a leading **Workers Compensation** and **Personal Injury Claims** Management business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Newcastle or Parramatta**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively and effectively manage claims and injury management aspects of a caseload of high-risk significant workers’ compensation claims within the legislation and achieve compliance with the Performance Measures.

The position also involves leading and supervising the day-to-day work activity, training and development of a high performing and customer-responsive team.

This will be a **permanent** position based in the **Newcastle or Parramatta** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Ensure team members achieve performance and KPI targets as set out under the BU performance framework.
- Utilise appropriate feedback to identify, oversee and foster an efficient, collaborative and effective customer-centric operating model.
- Identify and evaluate individual and organisational development needs. Deliver individual and group learning and development programs.
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
- Oversight of team budget expenditure, if required.
- Effectively manage team resources and priorities.
- Ensuring appropriate strategies are in place to maximise performance revenue, report and use the insights.

**ABOUT YOU**
- Demonstrated experience in a similar leadership role, working within in in a fast-paced business environment
- Qualification aligned to Business, Commerce, Personal Injury Management or Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology or Exercise Sciences) advantageous.
- Minimum intermediate proficiency in Microsoft office suite

**WHAT WE OFFER**

**We stand together as equals**. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including:_**
- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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