Account Manager

2 weeks ago

Richmond, Australia FleetPartners Full time

**ASX 300 listed financial services organisation**:

- **Flexible & hybrid working arrangements**:

- **Melbourne location**

**Do you want to**:

- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
- understand the strategic direction of your organisation and how your effort contributes to success?
- work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
- work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
- be recognised and rewarded for your performance?
- work for an organisation where ‘C-A-R-E’ are their values?
- have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

**Who we’re looking for**:
Manage relationships and liaise with direct SME customers, brokers and business partners to achieve sales targets through growth of existing customers and new customer acquisition. Manage relationships with existing customers to ensure incremental growth of the leased fleet, maximisation of customer retention, fleet penetration, profitability and high customer satisfaction levels.

**What you’ll be doing**:

- Achieve company sales targets by retaining direct SME customers, and identifying new business growth opportunities from existing customers and partners.
- Develop and own a sales pipeline of opportunities including new customer leads, additional leased vehicles & imminent expiries to deliver new business writings.
- Build and manage relationships with existing brokers and partners that introduce new customers to Fleet Partners through regular contact strategy.
- Provide value added market intelligence to the Sales and Marketing department including customer, competitor and product feedback to improve our value proposition to win.
- Upload and maintain relevant customer data in Salesforce and other operating systems to capture all opportunities and customer communication holistically.
- Other duties as required.

**Requirements**:

- Experience in B2B account management or inside sales orientated role. Fleet management and leasing, automotive or broker industry experience preferred.
- Proven ability in exceeding sales targets and retaining and growing portfolio’s with excellent customer service.
- Experience managing a sales pipeline using CRM Salesforce or equivalent.
- Proven consultative and solution-based selling skills preferably through partners or to small business.
- Demonstrated ability to identify new business opportunities and sell on value not price.
- Results driven and target focussed and able to build and maintain a sales pipeline.
- Excellent interpersonal, written and verbal communication skills.
- Proven ability in managing complex environments and situations.
- Strong experience and demonstrated ability to influence and build relationships with a broad range of internal and external stakeholders.
- Ability to deliver outstanding customer service and proactively communicate to meet SLA’s and customer expectations.
- The ability to think strategically and pragmatically at all times.
- Strong analytical skills high level attention to detail.
- Work collaboratively with others and sharing knowledge and skills to achieve team goals and objectives.
- Take ownership in the functions of the role to deliver the best outcome for all stakeholders.
- Constantly question the way things are done, ask yourself, is there a better way?
- Strive for excellence: would you proud of your efforts if you were providing the service to your family or a friend?

**Desired**
- Completed tertiary qualifications in a business or related field such as management, sales and marketing, and/or industry specific qualifications desirable
- Consultative Selling Methodology ( Miller Heiman, SPIN Selling )

**Benefits**
- 7 additional days of annual leave per year.
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
- a ‘Dress for your Day’ policy.
- flexible and hybrid working arrangements.
- Rewards programme, including a range of discounts from a variety of retailers
- an extensive range of other employee benefits.

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