Technical Analyst

1 month ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

**About the role**:
The engine room of our business, our Store Customer Platforms keeps us moving and delivering our services to all Australians. We empower and support our retail teams across the country, helping them deliver great experiences for our customers every single day.

The Store Customer Platform is accountable for all customer facing technology solutions within Coles Supermarkets. Primary systems in the Platform's portfolio include the Point of Sale, Assisted Checkout, In Store Scales and Ticketing.

You will play a crucial role in our ticketing uplift project and will work closely with cross-functional teams to develop scalable, secure, and highly available solutions that meet the needs of our organization and our clients and are future proof. You will work closely with cross-functional teams to analyse, troubleshoot, and optimize our IT operations and provide recommendations for improvements.

As a Technical Analyst, you will be utilising your technical skills & experience in both SQL and development (C#, PowerShell, etc.) to drive incident rates down and automate/self-heal issues.

You will work closely with cross-functional teams to analyse, troubleshoot, and optimize our IT operations and provide recommendations for improvements, as well as being a domain expert in our Operations field.

A key requirement in this role is strong knowledge of MySQL, MSSQL, Visual Basics and PowerShell scripting, as well as experience with C#.

**About you and your skills**
- Analysed and troubleshooted technical problems, identifying root causes and implementing effective solutions.
- Experience developing and maintaining SQL queries, complex stored procedures, and scripts for data retrieval, manipulation, and reporting.
- Performed system monitoring and performance tuning, ensuring optimal system performance and availability.
- Conducted system analysis and recommended improvements to enhance efficiency, reliability, and security.
- IT Retail industry experience
- Minimum of 5 years of experience working as a Technical Analyst or similar.
- Strong expertise in SQL database management, including querying, optimization, and performance tuning.

We need a good communicator who is proactive, independent, motivated and keen to contribute to the team’s growth.

If this sounds like you, we’re keen to talk to you.

**What’s in it for you?**:

- **
Flexible working options**:We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- ** Office perks**: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- ** Discounts**:Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- ** Reward through recognition**: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- ** Opportunities for learning and development**: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- ** Paid parental leave**: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- ** Investment in your future**:Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

**About the recruitment process**:
Job ID: 138255

Employment Type: Full time

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