Customer Service Officer

3 weeks ago


Wetherill Park, Australia 4C Recruitment Full time

**Posted**
- 27-Mar-2024**Location**

**Sector**

**Salary**

Annual

**Work Type**

Full Time

**Reference**
- Exciting opportunity to join customer centric and highly innovative global food manufacturing company
- This varied role reports directly to the Customer Service Supervisor and provides you with the opportunity to work in a dynamic food manufacturing environment. In your role you will be responsible for the following:

- Respond promptly to all matters relating to customer service
- Prepare a delivery analysis for review each week
- Record all service incidents and raise or transfer any customer complaints
- Liaise, coordinate and arrange with distribution for timely deliveries
- Liaise with customers providing product range, supply details, pricing and
- samples.
- Receipt of orders from local and overseas customers
- Processing of orders using Batchmaster
- Carry out all administrative matters relating to air and sea shipments including transport arrangements,
- Preparation of documentation and checking of dispatch records and
- payments.
- To be successful in this role you need the following skills and attributes:

- At least 2 years of experience working in an Customer Service/Call Centre environments
- CRM and database skills
- Excellent communication and relationship building ability
- Background in fmcg and transport sectors highly regarded
- Well organised, high levels of attention to detail and KPI driven
- Team player with proactive, “can do” attitude



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