Clubwise - Customer Support Consultant (Remote Aus)

2 weeks ago


Noosaville, Australia EverCommerce Full time

ClubWise is a market leader in Australia and the UK and is used by over 1000 customers. ClubWise integrates Club Management Software, Direct Debit Collection Services, Marketing, Referral Management and Retention Services, in a single, cloud-based solution, delivering tangible benefits to the Fitness and Leisure Industry.

We’re a diverse, international team, on a mission to develop simple but sophisticated solutions that enable our customers to succeed. Working collaboratively, we strive to provide the a best-in-class customer expereince that leaves a lasting impression.

ClubWise is a subsidiary of EverCommerce, a leading US-based service commerce platform which offers a suite of integrated SaaS solutions to over 500,000 customers globally. EverCommerce drives digital transformation across multiple industries in the service economy helping businesses accelerate growth, streamline operations, and increasing retention.

Purpose of the Role

You will record the support incidents, categorizing as required, and ensuring the incident is followed up until a satisfactory response is provided. This must always be within our Service Level Agreement (SLA).

At all times, you will follow the relevant processes and procedures which form part of our Quality Management System (QMS). You will also continually contribute ideas and ways for improving these procedures, to help ensure we are providing the best experience for our customers whilst also treating them fairly.

Required skills and experience
- Previous customer service role/experience
- Excellent communication skills
- Attention to detail
- Good reasoning and common sense to be able to clarify an issue quickly
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience



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