Member Advocate

4 weeks ago

Greater Adelaide SA, Australia RAA Full time

**Exciting opportunity to join SA’s iconic RAA**:

- **Flexible work schedule negotiable**:

- **Based in Adelaide CBD**

**Your new opportunity**

An exciting opportunity to be the voice of RAA members, expertly navigating escalated member complaints and issues to deliver swift and positive outcomes, along with early identification and resolution of emerging themes to preserve member relationships and brand reputation. In addition, you will:

- Maintain visibility of the complaint pipeline for early identification of complaints that may require escalation.
- Provide critical support for timely and optimal resolutions to escalated member problems and complaints across all lines of RAA business.
- Serve as the conduit between members and RAA senior leadership in the realm of escalated issues and complaints.
- Collaborate cross-functionally to strategise and deploy pre-emptive measures to address potential member problems before they escalate.
- Provide monthly reporting and analysis on Member Advocacy activity.
- Plus much more, found in the position description **here**.

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture.

You’re passionate about justice and helping our members, and want to make a difference.

For this role, we’re also looking for:

- Ability to empathise with member needs.
- Ability to balance member and RAA needs to get best outcomes for both.
- Experience in customer experience or advocacy roles desirable.
- Advanced use and understanding of Excel and the ability to translate data into storytelling.
- Strong interpersonal, communication and organisation skills with the ability to courageously challenge.

**About us**

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 815,000 members.

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

***

**Benefits**

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- 12 weeks paid parental leave
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

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