Member Relationship Consultant

7 days ago

Greater Adelaide SA, Australia Heritage and People's Choice Full time

Member Relationship Consultant - NCC

**Who are we?**

It's an exciting time to join our organisation On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.

We exist to create a better future for our members and the communities in which they live.

We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.

When you come to work at Heritage and People's Choice, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

**About the role**

We have an exciting opportunity available within our National Contact Centre for an employee looking to take the next step in their career as a Member Relationship Consultant.

In this role you will be empowered to have meaningful conversations with our members. You will understand their financial position, goals and aspirations and help align our products to their needs including personal loans, credit cards and insurance.

Key responsibilities include:

- Make it easy for our members to bank with us
- Be an expert of our products including personal loans, credit cards and insurance
- Identify members needs for specialised products and refer to relevant specialists such as our Home Loan Specialists and Financial Planners
- Display second to none service that is timely and accurate

**About you**

You'll have the ability to work under the pump whilst still maintaining a positive attitude. You'll also have a passion for member service with an understanding of their current and future needs. With a focus on results, you will have a strong ability to meet targets/KPIs and contribute to team success.

**Benefits of working for us**

We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:
Extensive range of financial and lifestyle benefits, including (but not limited to):

- Paid parental leave and special leave provisions
- Flexibility and hybrid working arrangements
- Employee banking benefits and discounted insurances
- Career development opportunities, and ongoing training, coaching and support
- A dedicated Employee Assistance Program for you and your family to access in times of need
- Paid volunteering days and access to a diverse range of community and charitable initiatives

Job ID 300000060348135

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