Assistant Manager Front Office

2 weeks ago

Sydney, Australia M GALLERY Full time

Company Description
**About the Porter House Hotel**:
Where rich history meets modern elegance, The Porter House Hotel pays tribute to its heritage beginnings, from tobacco and leather trade to the trail of wonder of spice and spirit merchants. From the moment you set foot inside, you will be enticed to discover more, always surprising and always something to come back for. Positioned in the heart of Sydney’s CBD, just footsteps from Hyde Park and a short stroll from Pitt Street Mall, QVB, theatres and other iconic attractions. The Porter House Hotel is a stylish sanctuary, blending architectural design with the charms of yesteryear. With 122 guest rooms designed for the modern traveller, fitness centre, outdoor heated swimming pool and a hospitality destination spanning three unique venues, The Porter House Hotel is a place to meet and explore, to linger and find yourself happily lost within.

**Job Description**:
This position is responsible for the management of the day-to-day operation of Front Office and Reservations functions, with the objective of ensuring all brand service standards are maintained, profitability is maximised and guest/customer needs are met, if not exceeded.

**Primary Responsibilities**
- Effective management of the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes to ensure an efficient and effective system.
- Lead, motivate and inspire team members to create a great place to work.
- Take initiative to ensure that interactions with our guests (internal or external) are positive, productive and professional.
- Support and value the contributions of all team members, creating trust and empower our people.

**Qualifications**:

- 2 years’ experience in a role within Front Office or a similar environment.
- Demonstrated leadership experience within the customer service industry.
- Possess a strong background in Front Office procedures and Opera PMS.
- Demonstrated ability to coach, mentor, develop and inspire teams.

Additional Information
**Why work at Porter House Hotel Sydney, an Accor Hotel**

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life and that you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company and we recruit and promote diverse talent.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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