Region Manager Perth South East

4 days ago

Perth, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: WA- Perth inner
- **Recognised as a top #2 employer on the 2024 LinkedIn Top Companies list to grow your career**:

- **Your work at NAB changes the future of banking and you will be part of a team that is solving today’s society’s biggest challenges**:

- **Perth, CBD location covering the Perth South East region**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a **Region Manager Perth South East**, based in Perth CBD.

**The role**

Reporting to the Head of Small Business, Metro SA/WA, the Region Manager role will lead a team of Bankers across the end-to-end proposition for Small Business Customers across Perth South East region, this includes new to bank acquisition and optimising outcomes for existing customers.

The Small Business team is a key driver in achieving NAB’s strategic ambition to serve customers well and help our communities prosper.

**The team**

Small Business is a dynamic and highly engaged division in NAB providing full-service support to our valuable small business customers to support their business growth and personal journey across face to face, video, phone and digital channels. Our customers depend upon the resilience and courage of our strong leaders and bankers to guide them through current challenges and partnership for long-term survival.

With a strong focus on ‘making it easy’ for customers, your team will provide holistic support to customers at all stages of their business cycle, including residential and commercial lending, cashflow solutions and other strategic, transactional, and servicing needs. This is achieved though maintaining the customer as core focus and providing exceptional service and accountability.

**Key expectations of the role**
- **People leadership**: you’re passionate about leading, developing, and motivating aspiring team members through the delivery of best practice. Your approach to mentoring, enabling and driving strong performance outcomes in your people is what sets your brand apart from others.
- **Sales management**: you’re even tempered in balancing the strong focus on the value to customer through sales and service, whilst managing the need for competitive pricing, product delivery and the right solutions for individual customer needs.
- **Operational efficiency**: known for your innovative and adaptive leadership style, you will action the right levers internally and externally, to optimise outcomes for the team, provide strategic direction on operations, change and risk management and operational efficiency.
- **Risk & delivery against plan**: your proactive and pragmatic in managing costs, monitoring operational risk and assurance requirements, and driving continuous improvement of processes to optimise performance through embedding operational excellence & technology enablers.

**In this role you’ll have the opportunity to**
- Influencing a customer centric culture and driving NPS deliverables
- Manage, coach and mentor bankers both locally and remotely
- Influence and negotiate with both internal and external stakeholders
- Execute a risk management strategy and framework which aligns to company policy
- Profit & Loss and Balance Sheet Accountability for business outcomes
- People leader fundamentals (regular coaching, observational call listening, Individual Development Plans - IDPs, team meetings, operating rhythm, day to day operations)

**What you’ll bring**
- A breadth of relationship management experience within a Financial Institutions environment
- Experience leading teams, developing strategies, and executing on those strategies.
- A detailed understanding of products and services to meet the needs of our clients.
- A deep understanding of the legal, risk and regulatory environment of the function and business
- A passion for delivering for customers with excellence.
- Experience in collaborating with colleagues and industry bodies to achieve outstanding results for your customers and the business.

**Make a difference through your work**
At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We’re an ASX listed organisation that has been serving Australian communities for more than 160 years. We’re investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

**A diverse and inclusive workplace works better for everyone.**
At NAB, we’

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