Area Eyecare Manager Northern Region + Hunter

2 weeks ago

North Sydney, Australia EssilorLuxottica Full time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision.

Every day, EssilorLuxottica’s 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In 2021, the Company’s milestones included a collaboration with Meta to launch Ray-Ban Stories smart glasses; the acquisition of GrandVision bringing 39,000 new employees into our family; expansion of our International Employee Shareholding community, and the launch of Eyes on the Planet, our strategic approach to sustainability.

In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank.

**Your Opportunity**

You are a passionate and influential leader with a strong customer and
**Eyecare** focus and also possess excellent
**relationship building** skills. Reporting to the Professional Services Manager the
**Area Eyecare Manager New South Wales** is an In-store Coach, providing Optometrists with one-on-one p
**rofessional and clinical support, coaching, and mentoring** around key initiatives from the Eyecare Strategy.

This role involves ensuring the highest standards of Clinical Eyecare & Customer Experience through the optimum use of specialized clinical equipment, skills and knowledge and connecting closely with our Regional Managers and retail teams. The region covered will be northern beaches, Central coast, Newcastle and Hunter region.

**Requirements for Success**
- Guide and mentor optometrists to continually deliver the best possible clincal examination, customer experience and solution.
- Lead our optometry teams towards building stronger relationships with our customers
- Continually develop the optometrist skills and knowledge to ensure customers’ expectations are exceeded and optometrists are seen as leaders in their field
- Ensure our optometrists and managers understand best practice processes, quality standards, clinical excellence, methods and procedures.
- Ensure appropriate skills, knowledge and practice has been undertaken by our optometrists in the clinical diagnosis and treatment of visual conditions, to quality assurance benchmark.
- Working with the operations and product teams to ensure the optimal delivery of services and solutions to customers through our Optometry teams.
- Ensure customer feedback is communicated effectively throughout the business.
- Promote Luxottica Retail preferred products

**Skills & Experience**
- Influential leader with a strong customer focus
- Strong communication skills and stakeholder management, both internally within Luxottica and externally
- Valid driver’s license and the ability to travel from Melbourne Metro to regional areas as required.
- Someone that can travel extensively and is happy to be on the road
- You will be energetic, engaging, driven by success, passionate and thrive working in a fast-paced environment
- Be a a natural coach who motivates, guides, inspires and challenges your team

**Formal qualifications/certification required**:
Optometry Degree

**Years of experience required**:

- 4 years in Optometry

**What will be challenging in this role?**
- Delivering eyecare innovation strategy locally whilst supporting the engagement of optometrists in the roll out of new technology.
- Stakeholder management

**Working at Luxottica**

A career with Luxottica will offer you rewarding experiences and the opportunity to develop your skills every day.
- A generous yearly product allowance for you to spend across our portfolio of brands
- Global volunteering opportunities through our OneSight Foundation
- Wide range of career opportunities across the Luxottica family
- Options for a hybrid working environment

**Next Steps**

As an inclusive, team-first company, our people are at the core of everything we do.

We are a highly diverse group of over 80,000 individuals in 150 countries, we are united as one enthusiastic community of dedicated, fun and passionate people. We have always been committed to making the best glasses possible to enable people to enjoy the beauty of life in all its forms.

A unique brand portfolio that includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewea

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