Organisational Transformation Lead

7 days ago

Brisbane, Australia Exclaim IT Pty Ltd Full time

**Competitive daily rate on offer**:

- 4-month initial contract
- Queensland Government opportunity
- Exciting project of work

**Location**:Brisbane, Queensland 4000 - Australia

**Work type**:Contract

**Date Posted**:9 February, 2024

**Reference**:#16384

**About the role**.**:
Our government client is seeking an experienced Organisational (including Operational) Change Lead and Business Delivery Stream Lead for the Cloud Transformation Project. The role forms part of the Cloud Transformation Leadership team, where you will work with the Technical Delivery Stream Lead and Service Establishment and Operations Stream lead to lead the project to success.

To be successful in this role, you must have proven experience in leading the organisational and service delivery transformation of Cloud Services (Azure and AWS) in large, complex ICT environments. You must have proven experience in bringing the customers on the journey, managing, and resolving complex issues in a collaborative and transparent way to build customer confidence and trust in delivery and maximise service uptake.

Your organisational change and business acumen combined with excellent communication and interpersonal skills will inspire and establish trust for our diverse stakeholders and consumers both internally and externally. 5+ years’ experience leading the organisational and operational Cloud (service and support) transformation of a large and complex ICT environment. Any experience where services have been on an opt-in rather than mandatory basis will be highly regarded.

**Key responsibilities**.**:
The role will form part of a cross-functional team and will develop and be accountable for the implementation of the Stakeholder Engagement Strategy and Plan, Business Delivery Model, Demand Analysis to inform the Service Establishment and future operating model, lead the organisational transformation component based on the future state operating model, ensure co-design and prioritisation of services is undertaken in partnership with the business to name a few. You will be the face of the Project to the business, ensuring that the future state service and operating model are well understood, and customer needs incorporated in the design to maximise service up-take.

The role requires collaboration and excellent development, support, customer engagement, consultancy, and hands on delivery skills. You will lead with passion, transparency and inspire a cross-functional team to accelerate our customer’s success in the Cloud. This role requires excellent leadership and business communication skills and requires technical proficiency in AWS/Azure Cloud Solutions with a specific focus on cloud operations (Service delivery and support) transformation.

**Highly desirable criteria**.**:

- Technical expertise - dynamic technology leader with proven cloud experience across large, complex enterprises.
- Strategic leadership - you will have a forward focus, proven experience in translating the technical plan into quantifiable organisational/operational change deliverables.
- Stakeholder engagement - ability to engage with senior stakeholders at a strategic level across the organisation.
- Delivery in a DevOPS model where resources are embedded into the operational teams.
- Delivery focus - previous experience driving accountability and outcomes. Working collaboratively to develop clear and shared objectives that inspire collective ownership for delivery of quality outcomes with a customer first philosophy.
- Enable informed decision making on project issues by developing timely and relevant written submissions, briefs, presentations, and information papers for project stakeholders.
- Managing vendor capabilities (where required), including turnaround times, pricing, and overall ability to adapt to changing organisational requirements.
- Work with stakeholders/vendors and the leadership team to understand changing markets and priorities and reflect this in the products and strategies delivered
- Building effective working relationships with key stakeholders and consumers
- Ensure overarching governance and control frameworks are applied to manage risk and meet requirements

**Desirable criteria**.**:

- Demonstrated experience and knowledge in designing and implementing organisational change frameworks, processes, systems, resources, and capability in large, diverse organisations.
- Demonstrated high level communication skills with proven experience communicating, facilitating, and negotiating with a wide range of stakeholders, including unions, in a confident and professional manner and influencing outcomes.
- Demonstrated experience in proactively leading and engaging stakeholders in organisational and cultural change processes, being responsive, and delivering on strategic intent.
- Proven experience in change management and implementing initiatives in large organisations, delivering clear innovation and improvement outcomes within strict timefr

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