Help Desk Analyst

7 months ago


Burwood East, Australia Davidson Group Services Full time

This is an exceptional part time opportunity working Tuesday / Wednesday / Thursday for a global leader in communications and managed services.

Your responsibilities include:

- Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up
- Work within our ticketing system to create detailed work logs and improve technical documentation as part of our continual improvement process.
- Develop good customer relationships through excellent customer service

You will ideally possess:

- Previous Help Desk experience
- IT qualifications
- Strong written and oral communication skills
- ITIL knowledge highly desirable
- Knowledge of networking and radio communications highly desirable


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