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Help Desk Analyst
4 weeks ago
This is an exceptional part time opportunity working Tuesday / Wednesday / Thursday for a global leader in communications and managed services.
Your responsibilities include:
- Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up
- Work within our ticketing system to create detailed work logs and improve technical documentation as part of our continual improvement process.
- Develop good customer relationships through excellent customer service
You will ideally possess:
- Previous Help Desk experience
- IT qualifications
- Strong written and oral communication skills
- ITIL knowledge highly desirable
- Knowledge of networking and radio communications highly desirable
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Help Desk Analyst
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Burwood East, Victoria, Australia Davidson Group Services Full timeThis is an exceptional part time opportunity working Tuesday / Wednesday / Thursday for a global leader in communications and managed services.Your responsibilities include: Escalate issues to Tier 2 as needed, as well as set customer expectations for followup Work within our ticketing system to create detailed work logs and improve technical documentation...
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Service Desk Analyst
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