Field Service Apprentice

5 months ago

Sydney, Australia Miele ANZ Full time

Enjoy a fast paced, hands on role with a global leader in quality appliances
- Undertake a fully funded apprenticeship in Appliance Servicing
- Enjoy continued career progression at the conclusion of the apprenticeship

**Miele**
Miele's international reputation for the quality of its domestic and commercial appliances, together with its unrivalled level of service and an innovative sales strategy have placed it at the forefront of the Australian and New Zealand market. Miele’s culture, entrenched in the ideology of “Immer Besser” (Forever Better), is one of growth and commitment to continuous improvement.

**The Position**
Miele is strongly committed to investing in our employees and providing opportunities for career growth. With this in mind we are currently looking for a Field Service Apprentice to join our Service division.

This will be a 4 year apprenticeship whereby we will provide you with:

- Extensive on the job training under the supervision of a qualified technicians
- Fully funded Certificate III in Appliance Servicing or a state equivalent course
- Attainment of Disconnect/Reconnect Electrical Licence following completion of the Certificate III
- Upon successful completion, an opportunity for ongoing employment within our Service Division as a Miele Field Service Technician

**Within this role you will**:

- Assist Miele Technicians as directed in a professional manner
- Carry out customer service repairs at customer premises under supervision
- Carry out customer service repairs in the workshop.
- Complete appliance conversions as necessary.
- Provide quotations to customers for appliance repairs, where appliances have been delivered to the Workshop.
- Conduct refurbishment / repair of returned product, in an efficient manner achieving KPI targets set
- Pre-commission of new or special products
- Stock control tasks for field and warehouse
- Complete accurate paperwork necessary for all workshop and field repairs

**Requirements of the role include**:

- Skillful in proper use of tools, equipment and gauges to ensure optimal use.
- Ability to stand for extended periods of time
- Ability to repeatedly lift weights of 5-10kg
- Ability to sit for extended periods of time
- Ability to squat / crouch for extended periods of time
- Ability to push / pull weights in excess of 100kg

**Qualifications**:

- Pre -apprenticeship courses preferable
- Completed at least Year 11 schooling
- A sound knowledge of domestic appliance parts and the service industry would
- be advantageous.
- Electrical trades experience required
- Excellent communication skills, both written and verbal.
- Ability to prioritise tasks, excellent time management skills.

**The behaviors we nurture in our company culture**:

- We take it on and make it happen
- We act as leaders
- We help others to be successful

At Miele we take pride in offering our staff a professional and friendly work environment driven by our clear values and behaviors. We offer all staff access to initiatives including a yearly health check and other health activities, our Employee Assistance Program, and a reward and recognition program for outstanding achievements.

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