Service Design Lead

2 weeks ago


Melbourne, Australia Transurban Full time

Our teams are collaborative, innovative, and work in an Agile environment to continuously improve the customer experience.

From expanding our customer rewards program to improving a customer’s ability to track and minimise their environmental impact, the Service Design Lead will work cross functionally, engage with customers and industry SMEs, and ultimately design and re-design a variety of end-to-end experiences for our customers.

The impact you’ll have
- You’ll work across the full service design spectrum, including: problem definition, customer research, concept design, workshop facilitation, customer journey mapping, service blueprinting, service prototyping, and requirements gathering
- You’ll ensure others are joining you on the journey from a variety of business units including Customer & Technology, Digital Experience, Product, Marketing, Social Licence, Sustainability, Data Science and Advanced Analytics
- You’ll support the business in developing customer-centred design thinking, collaborative co-design, and agile delivery methods by modelling best practice, facilitating knowledge sharing, and driving continuous improvement at every step
- You’ll lead the discovery process for new products and services, strategic change initiatives and business transformation opportunities

The talents you’ll bring
- You’ll have demonstrated experience as a practitioner in Service Design, Design Thinking / Human-Centered Design, or an equivalent discipline
- You’ll have a proven ability to bring others on the journey with you, including excellent influencing, facilitation, storytelling, negotiation, and presentation skills
- You’ll be experienced in the discovery, design, and development of customer and service strategies and solutions
- You’ll have experience in or exposure to customer research, insights, and analysis
- A desire to learn - as our business grows, we want you to grow with usAbout us

At Transurban we are driven by bringing people and places closer. Together, we're building a future that marries traditional infrastructure with emerging technology. We're making roads ready for driverless cars and predicting accidents before they happen. We're getting people where they're going. And we're doing it faster, smarter and safer.

We believe in equality. We treat everyone with fairness, consideration and respect, regardless of gender, cultural background, religious beliefs, sexuality or personal circumstances - whether they work for us or not. We want to ensure everyone feels comfortable to express themselves and their opinions.

**Job Type**:
Permanent

Closing Date:
2023-02-06-08:00


  • Service Design Lead

    1 month ago


    Melbourne, Australia City of Melbourne Full time

    **Join a friendly and supportive team**: - **$135,474- $152,473 plus 10.5% Superannuation (dependent on skills & experience)**: - **Fulltime - 6 Months contract **We are the City of Melbourne, a City of possibility and place to be bold and inspirational. We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of...

  • Lead Service Designer

    1 month ago


    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 48310 **Department**: Insto Relationship Aus Credit Management Services **Division**: Institutional **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve...

  • Lead Service Designer

    1 month ago


    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 34273 **Department**: PRJPA-InfoDeliveryIndustrialti (30260713) **Division**: Risk (T87550) **Location**: Melbourne About the role At ANZ, our purpose is to shape a world where people and communities thrive and to help achieve this, we need a talented and curious Lead Service Designer to join our newly formed Financial Well-being, Research...


  • Melbourne, Australia Lead Group Full time

    Join a dynamic team in Melbourne as they revolutionize the hydraulic pump industry. They're seeking a skilled Mechanical Design Engineer to contribute to all stages of product development. If you're passionate about creating mechanical components that redefine industry standards, they want to hear from you! Primary Objectives: Contribute to research,...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable**Opportunity** 12-month rolling contract $800-837 per day including super (circa. $188-192K package per annum) which can be based in any of Melbourne, Sydney, Adelaide, Brisbane, Newcastle or Geelong. Own the future-state for the User Journey of this large Federal Agency’s systems and processes. This is a leadership...

  • Service Designer

    1 month ago


    Melbourne, Australia CYOS Solutions Full time

    **Application closing date**: Wednesday, 21 June 2023 - 11:59pm, Canberra time (in Canberra) **Estimated start date**: Monday, 03 July 2023 **Location of work**: VIC **Working arrangements**: Full Time Requirement: Onsite, standard 8 hours per day, and 40 hours per week in total. Flexible Working Arrangements (including remote working arrangements)....

  • Service Designer

    1 month ago


    Melbourne, Australia M&T Resources Full time

    **Melbourne** **IT & Telecomms** IT - Other - 12 months contract + likely extension - Flexible working arrangements - Must have Baseline Clearance **Overview**: A federal government department is seeking an experienced **Service Designer** who will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and...

  • Service Designer

    1 month ago


    Melbourne, Australia Powerdata Group Consulting Full time

    **Open to**:Must be Australian Citizen **Location: ACT, NSW, VIC** **Essential criteria** **1.**Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models, and clearly articulate actionable insights and opportunities for service and experience improvement **4** **2.**Demonstrated...

  • Design Lead

    1 month ago


    Melbourne, Australia AustralianSuper Full time

    We make a difference, delivering outcomes for millions of members - Exciting growth, coupled with support to help you develop your career - Permanent full-time role, based in Melbourne **Reach your career potential with AustralianSuper. **AustralianSuper has a single-minded ambition: to help members achieve their best financial position in retirement. It...

  • Service Designer's

    1 month ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** AU$900 - AU$1000 per day **Job Type** Full Time **Ref** BBBH102855_1686802410 **Contact** Samuel Beckett **Posted** about 4 hours ago **The role** Talent International are currently recruiting for multiple Service Designers to join our Federal Government Client. The position will be an initial...

  • Digital Design Lead

    1 month ago


    Melbourne, Australia Clemenger Group Full time

    eg+ is looking for a passionate, determined, and creative Design Lead to join our team. Your role will be to lead a design team of ten designers with the ability to design from concept to finished art across a range of digital and print-based collateral. This is an amazing opportunity to lead a growing team with a great culture that strive to create the best...

  • Service Designer

    1 month ago


    Melbourne, Australia Hudson Australia Full time

    **Job Summary**: About the project: We're embarking on the design, development, and implementation of a new Service Model and Case Management System. Before we begin, we want to work with a Service Designer who will lead and facilitate the establishment of: - Deliverable A: A set of Service Design Principles to guide our thinking (based on past work done in...

  • Lead Content Design

    4 weeks ago


    Melbourne, Australia Bupa Full time

    **Help transform the health of millions of people!** If you’re into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we’d love to hear from you! You could be part of the team working to transform the health of Bupa customers. The bigger the challenge, the greater the reward - with a...

  • Lead Content Design

    4 weeks ago


    Melbourne, Australia Bupa Full time

    **Posted** 23/02/2024 **Job Number** 30165 **Work type** Permanent - Full Time **Posting End Date** 01/03/2024 **Help transform the health of millions of people!** If you’re into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we’d love to hear from you! You could be part of the team...

  • Lead Product Designer

    1 month ago


    Melbourne, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Lead Designer

    1 month ago


    Melbourne, Australia Inhabit Full time

    **Company Description** Inhabit**, a proud member of the **Egis** group of companies, stands as a premier consultancy specialising in the enhancement and innovation of the built environment. Our unwavering dedication lies in catalysing a positive global influence, placing human experience at the heart of all endeavours. Embracing a solutions-driven ethos,...


  • Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 62685 **Department**: Transformation Management Office **Division**: Australia Commercial **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things -...

  • Service Designer

    1 month ago


    Melbourne, Australia Aurec Full time

    We are looking to engage a skilled and enthusiastic **Service Designer** to join our Federal Government client! **excellent communication skills** and have the ability to work **honestly and collaboratively** within their **multi-disciplinary** team. This is your chance to make a difference for our Federal Government client in this **6 month contract**...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Here at NAB, we value design and we ensure that design is at the forefront of our decision making process. Our design ambition is simple - design and launch...

  • UX Design Lead

    1 month ago


    Melbourne, Australia Media.Monks Full time

    **The Role** - **We're open to this role being remote based in Australia (preference in Sydney due to client location) as well as either a in a perm or contract/freelance capacity.** Our client (big player in the insurance industry) is embarking on a large transformation program of work. Detailed concept studies have recently been carried out. The role will...