Systems Analys

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**

Technology is the backbone of our business. Every day, our team solves complex and meaningful problems. Those solutions help thousands of our fellow team members succeed and make millions of customers lives easier every day.

End User Computing is responsible for the delivery, ongoing management, and support of end-user devices such as laptops, desktops, thin clients, virtual desktop, mobility devices, telephony, video conferencing, printing, and other platforms such as MS Exchange, SharePoint, SOE Management, and Office 365.

The team manage approximately 14,000 endpoints throughout the Support Office, State Office, and Distribution Centres and may include 24x7 Rostered Support.

**About the role**:
As a 2nd Level Systems Analyst, you will be required to:

- Work independently and as part of a team to resolve technical issues and analyse root cause.
- Provide technical solutions to meet business needs within technical areas of expertise.
- Provide technical expertise and advice as appropriate to the organisation on Microsoft Product Suites, Client Infrastructure, Security protocols and** **Mobile Devices.

**About You**:
Reporting to the Team Leader of End User Computing, you have experience within similar roles, working across **Level 2 support**: offering ongoing technical advice to stakeholders and users across the Coles business.

You are an excellent problem solver with the ability to provide ongoing technical expertise and ensure limited down time on any IT issues across the organisation.

You also need:

- Previous experience working in a medium to large enterprise environment.
- To have demonstrated strong technical understanding including **Windows Operating systems, Cisco Web-ex, SCCM, Apple MAC’s and iPhones, Citrix, SharePoint, and Exchange, Microsoft 365 - Teams and One Drive.**:

- Use of ServiceNow incident and problem management is desirable.
- Commercial experience in troubleshooting across system critical platforms and services and offering desk top support across various issues.
- The ability to grasp new technologies and provide support and training to end users.

LI-JG1

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

**Safer together**

Job ID: 69366

Employment Type: Full time