Customer Care Coordinator Frankston

4 months ago

Frankston, Australia WS Audiology APAC Full time

Busy, dynamic and fast paced environment
- Purpose led customer care
- **Saturday cover (4 hours) opportunity at our Frankston clinic**

**Are you a superstar** who likes a challenge? How about a team player with a positive attitude and strong attention to detail? Would working in a GREAT work environment with NO nights interest you?

If this sounds like you, great Because that’s exactly the sort of person we’re looking for: a motivated, dynamic individual who’s ready to work with the best

At **bloom hearing specialists** we operate a global network of hearing stores, equipped with the latest technology and most importantly the best people. We have a track record of offering and actively supporting progressive career pathways to our employees to grow and develop in the pathway of your choice.

**About the role**:
You will be the first point of contact in the bloom customer journey and provide exceptional customer service each day for your customers and clinic.

In addition to this, you will be involved in the day-to-day administration of the clinic including; appointment booking and claims management; reception duties; invoicing; processing and filing documents; minor hearing aid repairs (training provided) and local area promotional activities to promote your clinic.

As the all-important face of your clinic, it will be your responsibility to ensure a positive experience for all of our customers.

**In addition to your motivation and desire to helping customers and your clinic, you will need**:

- Prior experience delivering high quality **customer service**, in a retail or allied health environment.
- Competence in the Microsoft Office suite and have** the ability to pick up multiple programs with ease (CRM, phone, appointment book management)**:

- A proven track record in managing competing priorities within a busy environment
- High attention to detail with a **solid administration background **and a strong team player
- A positive and team orientated attitude with the **ability to** **work autonomously**

In addition to the above, will be your commitment to being part of the bloom hearing customer journey according to the WSA values of Going Beyond Together, Pioneering for Better Solutions and Passion for Impact.
- WSA/bloom hearing is committed to complying to all government directions, guidance and mandates in relation to COVID-19. Therefore, as a condition of employment, all current and new employees will be expected to meet the relevant vaccination mandate (or provide evidence of an immunisation medical exemption) for their state and position category._

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