Servicenow Specialist

2 weeks ago

Canberra, Australia Virtuoso Consulting Pty Ltd Full time

**Only Australian Citizens with an active Baseline Clearance
- No PR
- No Work Visa holders**

**Virtuoso brings to you an excellent opportunity via a B2B partner for **Department of Health and Aged Care**

Close Date: 23/04/2024

**Role Description**

The Department of Health and Aged Care are looking to enhance their Information Technology Service Management (ITSM) capabilities and are looking to implement a new Service Management Platform using Service Now.

The department is looking to engage up to 4 specialists for a period of six (6) months, with possible extensions, to assist in developing and transitioning to Service Now. The Department is looking for individuals or companies that have skills in Service Management and Service Now to assist in the transition.

**Deliverables**
- Work closely with the Project team to ensure all the Project deliverables in scope are defined and met as required.
- Work closely with the project team to ensure all required knowledge transfer and handover to transition for the ongoing management and governance of Service Management processes
- Assist in the operational change as required to implement Service Now
- Assist in documentation management.
- Assisting the Director by working with ITD teams and the business in the activities of integrating with the SIAM services.
- Assisting in co-ordination and alignment between the transition of replacement and disengagement of current arrangements.
- Identify and manage inter-dependencies with other ICT Sourcing Program activities and initiatives.
- Facilitation and coordination for the provision of division activities to ensure project deliverables are met.

**Required skills and experience**

Mandatory
- Experience in multiple disciplines of Service Management
- An understanding of operational systems including compute, cloud, networks, storage etc.
- Operational experience in at least 2 Service Management disciplines
- Proficient in MS Office products
- At least 2 years experience using and/or implementing Service Now

Preferred
- Experience in implementing and/or working within a SIAM model
- Demonstrated experience in developing requirements, procedures and processes in IT Service Management
- Technical knowledge of operational systems including compute, cloud, networks, storage etc.
- Minimum baseline clearance

**What to submit**:

- start date
- hourly rate
- responses to selection criteria
- resumés
- two references

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