IT Service Desk Analyst

3 weeks ago

Melbourne, Australia David Jones Full time

**Job no**: 535008

**Work type**: Casual, Permanent

**Location**: Melbourne - CBD & Inner

**Categories**: Customer-Service, IT

In it’s 185th year, David Jones is currently in the midst of a dynamic organisational wide transformation as it transitions back into Australian ownership. With a focus on delivering our Vision2025+ strategy, along with our evolution to a Thriving culture, the IT Service Desk Analyst, you will be responsible for investigating and resolving Level 1 technical issues faced by David Jones employees in our stores and corporate head offices. You will be working with a collaborative team to provide fast and effective services to a range of stakeholders, ensuring that our business can operate at an optimal level.

**_Roles available:_**
- 2 x casual positions working mostly on weekends and public holidays
- 1 x permanent full-time position mostly working Monday to Friday with rostered shifts that will vary between 7:00am to 10:00pm

These roles will be mainly be working from home but will require some travel into the Burnley Head Office when required. Rosters will vary from 7:00am to 10:00pm during the week as you will be supporting stores across Australia and New Zealand.

**What does the role involve?**
- Deliver high quality and responsive customer service to all our employees
- Problem-solving technical issues and escalate issues when necessary
- Open and close tickets adhering to ITIL standards using ServiceNow
- Collaborate with your team and provide insights into opportunities for process improvement
- Provide critical POS and networking support to our stores via our telephony system

**Who are we looking for?**
- Demonstrated experience in Customer Service ideally in a retail or contact centre environment
- Genuine interest in resolving technical IT issues
- Excellent communication skills, both verbal and written
- Strong understanding of desktop software and IT ticketing systems like ServiceNow
- Current student and/or recent graduate of a relevant degree beneficial, but not essential

**Why work for us?**
- Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brand
- Hybrid working arrangements in office and from home that provide appropriate work/life balance
- Generous employee discounts across David Jones and access to partner benefits
- An additional day of leave for your birthday along with time to support charitable work
- Opportunities to support community partnerships across our Corporate Social Responsibility program
- Be a member of a company committed to sustainable practices, driving change in the retail landscape
- Ongoing training and development to pursue individual ambitions

**Want to know a bit more about us?**

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire _Like No Other_ drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services _Like No Other._

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are **Customer** **Obsessed**; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating **Inclusive** environments through belonging and respect. We **Empower** with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek **Innovative** ways of improving, changing and exploring ways that we can inspire.

**Advertised**: 03 Apr 2023 AUS Eastern Standard Time
**Applications close**: 14 Apr 2023 AUS Eastern Standard Time

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia ASPECT Studios Full time

    Melbourne **First posted**: May 16, 2023 **Job ID**: Service Desk Analyst - Melbourne ASPECT Studio’s growing technology team are seeking a Service Desk Analyst to provide exceptional end-user and operational support to our national and international studios. Located in Melbourne, this position is perfect for an IT professional seeking broader exposure...

  • IT Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...

  • IT Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Corptec Technology Partners Full time

    **About Corptec** - Corptec Technology Partners is an international player in the areas of business transformation and organizational performance. Our diversified client portfolio includes Australia’s best and brightest in FinTech, Retail, Telco, and Government organizations. We’re urgently hiring an **IT Service Desk Analyst** to join our client. As a...

  • Digital Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Certus Recruitment Group Full time

    **Digital Service Desk Analyst** **Melbourne CBD** **92-105k Salary + Super + Benefits** Our enterprise-level client, a recognised name, is experiencing growth throughout Australia. Due to their ongoing commitment to excellence and their large digital transformation, they have an immediate opening for a Digital Service Desk Analyst to be based in Victoria,...

  • Service Desk Analyst

    7 days ago

    Melbourne Eastern Suburbs, Australia Robert Half Full time

    Deliver excellent customer service whilst providing IT support to end-users in a professional setting. **The Company** *** **The Role** Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing IT support to various end-users in a collaborative, team-based environment. Key responsibilities include: - Administering the...

  • IT Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Head Office St Kilda Rd Full time

    **Permanent Full Time Position**: - **Friendly and supportive work culture** Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people? Our IT department at Healthscope's head office has a vacancy for an enthusiastic and motivated individuals to work alongside...

  • Service Desk Analyst

    4 weeks ago

    Melbourne City Centre, Australia Empire Careers Full time

    Contact Name : Shane Driver Contact Phone : 07 3231 1214 Location : Melbourne CBD Job Type : Contract Job Salary : $40 - $47 per hour ** Contract role - Service Desk Analyst - Melbourne ** **The company** **We are partnering with a global law firm to recruit an experienced Service Desk Analyst - 3 month initial contract. This role is looking for...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

    **Job no**: V13054 **Work type**: Fixed Term Full Time **Location**: Melbourne **Categories**: Information Technology The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH97926_1674619671 **Contact** Donal McCann **Posted** about 10 hours ago - CBD Location - Level 1 IT Support This Government agency is seeking for a Service Desk Analyst who will be responsible for providing Level 1 support for end users of ICT Systems...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH101921_1684308345 **Contact** Donal McCann **Posted** 43 minutes ago - CBD Location - Government Agency - Level 1 and 2 Support - Windows Environment This Government agency is seeking for a Service Desk Analyst who will be responsible for provision of...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Perigon Group Full time

    Windows 10 / O365 / Active Directory - 3 Month Contract - Hourly Rate - Melbourne Based / Hybrid Working Arrangements **The Role**: Our client is a Global Professional Services organisation on the lookout for a Service Desk Analyst to join their team on a 3 Month Contract. - Windows 10 / O365 / Active Directory - 3 Month Contract - Hourly Rate - Melbourne...

  • IT Service Desk Analyst

    4 weeks ago

    Melbourne, Australia David Jones Full time

    **IT Service Desk Analyst - Casual**: **Job No.**: 537832 **Location**: Melbourne - CBD & Inner **Job type**: Casual Your role as IT Service Desk Analyst will be responsible for resolving IT related issues, faced by employees in both our stores and corporate head office. Supporting David Jones, you will work in a collaborative team to provide fast and...

  • Aps Level 4, Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Comcare Full time

    **Overview of the team and role** The Technology and Information Management (TAIM) team maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. Client Services team within TAIM provides a responsive and respectful...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Halcyon Knights - LogicMelon Full time

    Great benefits like 5 weeks annual leave and more! - Due to ongoing technology transformation, growth opportunities are available - Develop your stakeholder relationship management skills **Location**: - Melbourne **Work Type**: - Full Time - Office based Our client, a private school based in Kew, is looking to expand their IT Department with a Service...

  • IT Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Country Road Group Full time

    **Job no**: 993468 **Work type**: Full-Time **Location**: Melbourne - CBD & Inner **Categories**: IT In your role as an IT Service Desk Analyst, you will be responsible for investigating and resolving Level 1 technical issues faced by the Country Road Group employees in our stores and corporate head offices. You will be working with a collaborative team...

  • Service Desk Analyst

    7 days ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Full time Organisation: Western Health **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: 49725 As part of this role, there is a requirement to work through a rotational on-call roster to provide after-hours coverage as required. The role requires knowledge and hands-on...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Full time Organisation: Western Health **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: 50394 **About Us** Our workforce of over 11,000 employees are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES). We value our people...

  • Client Support Service Desk Analyst

    5 days ago

    Melbourne, Australia Salt Recruitment Full time

    **Client Support Service Desk Analyst** *** Are you ready to be a part of something bigger? Join our team at the forefront of revolutionizing Australia’s energy landscape as we strive towards achieving 0% net emissions. We are an up-and-coming renewable energy giant that is passionate about changing the way everyday Australians consume energy. If you are...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Full time Organisation: Western Health **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: 53349 Join our dynamic and growing organisation as a Service Desk Analyst and take your career in IT support to the next level! We are seeking a talented and customer-oriented...

  • Service Desk Analyst

    4 weeks ago

    Melbourne Northern Suburbs, Australia Mars Recruitment Full time

    The Company This is a well known and thriving business in the Northern suburbs or Melbourne. Phenomenal business with great career growth within IT. The Role An exciting opportunity for a Level 1/2 Technical Support Analyst has arisen. In this role you will be required to accurately log and resolve technical support at level 1 / 2. The role is a permanent...