Aps Level 4, Service Desk Analyst

2 months ago


Melbourne, Australia Comcare Full time

**Overview of the team and role**

The Technology and Information Management (TAIM) team maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.

Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end user support within Comcare’s ICT environment. This team provides guidance and assistance in the management of service requests, incidents and ICT asset management.

The Service Desk Analyst will provide responsible, reliable and respectful service desk support to users of Comcare’s ICT systems within the service level agreement timeframes and as directed. This role is the first point of contact for all ICT enquiries.

The Service Desk Analyst will maintain and promote a strong client focussed technology service culture to support Comcare’s business operations.

Some special conditional apply, please review the Job Information Pack below.

**Security Clearance**

Ability to obtain and maintain a Baseline Security Clearance.

**How to apply**

Please review the Job Information Pack below and provide a current C.V (no more than 3 pages) and a brief statement of claims (no more than one page) outlining what you could bring to Comcare including your skills, experience and knowledge relevant to the role.



  • Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...


  • Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** AU$45 - AU$50 per hour **Job Type** Full Time **Ref** BBBH102429_1685665320 **Contact** Chris Mackay **Posted** about 2 hours ago Service Desk Analyst - Initial 4 - 6 Month contract opportunity - Inner City Location - Private Healthcare - Level 1 and 2 Support - Hyper Care This large private...


  • South Melbourne, Australia Clicks IT Recruitment Full time

    Service Desk Analyst **Commencement**: ASAP **End Date**: February 2024 **Location**: Frankston at least 4 days/week and working from home. **Reports to (Title)**: End User Services Team Leader **Must haves**: - A natural drive for good customer outcomes, be a good communicator, be a self-starter - Seeking someone with experience - Knowledgeable in...


  • Melbourne, Australia MedHealth Full time

    Company Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...


  • Melbourne, Australia Technology People Australia Full time

    Service Desk Analyst - Contract - 6 Months - $300-400 Per Day My client is looking for a Service Desk Analyst to join a busy service desk. Key Skills: - Excellent communication experience - Service Now experience - Ability to have a high first fix rate - Must be able to demonstrate professionalism This role is 6 months and will be hybrid for the right...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Granite Consulting Australia Full time

    The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way. Essential: - Minimum of 2-3 years’ experience in an IT support/helpdesk/service...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...

  • Service Desk Analyst

    1 month ago


    Melbourne, Australia Talent Street Full time

    **Service Desk Analyst - 3 month contract with possible extensions - Victorian Government Agency - Melbourne** **Responsibilities** - Adhere to ITIL best practices as outlined in the IT’s procedures. - Maintain ownership of logged Service Desk tickets. - Provide 1st and 2nd level support in accordance with agreed service levels. - Assist in the...


  • Melbourne, Australia Robert Half Full time

    Our client is one of Australia's largest law firms, seeking an experienced and driven Service Desk Analyst to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking an experienced and driven Service Desk Analyst to grow their team and aid in supporting...


  • Melbourne, Australia Aurec Full time

    We are looking to engage a skilled and enthusiastic **VIP Service Desk Analyst **to join our Federal Government client! Our Federal Government client is looking to engage experienced contractors who have capability to provide experienced an ICT Support Analyst - Senior Executive and VIP Services who plays a key role in responding to incidents and service...


  • Melbourne, Australia Robert Half Full time

    Our client is one of Australia's largest law firms, seeking 2 experienced and driven Service Desk Analysts to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking 2 experienced and driven Service Desk Analyst's to grow their team and aid in supporting...


  • Melbourne, Australia MedHealth Full time

    Company Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...

  • Service Desk Analyst

    1 month ago


    Melbourne, Australia Peoplebank Full time

    Location: - Melbourne- Job Type: - Permanent- Posted: - about 4 hours ago- Contact: - Neelam Lata- Discipline: - General IT - Reference: - 255965**About the Company** We are currently recruiting for a Service Desk Analyst to work within a dynamic team environment within a globally recognised company. **About the role** - Provide onsite support across 2...

  • Service Desk Analyst

    22 hours ago


    Melbourne Northern Suburbs, Australia HAYS Full time

    IT Service Desk Analyst job available | North-West | Permanent North-West | Permanent | Immediate start **Your new company** A growing Managed Service Provider in Melbourne’s North-West requires a Service Desk Analyst for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering...


  • Melbourne, Australia Sharp & Carter Full time

    Salary $95K~$105K + super - Excellent opportunity for a 2IC - Central CBD, WFH and minimum 2 days a week in the office Senior 2nd Level Service Desk Analyst Position Overview: **Responsibilities**: - Provide 2nd level (sometimes 3rd level) technical support - Lead and mentor junior team members - Monitor ticket queues, prioritize tasks, and ensure timely...

  • Service Desk Analyst

    1 month ago


    Melbourne, Australia Hudson Australia Full time

    Great opportunity for a Level 1 & 2 Service Desk Analyst who is a self starter with a strong technical aptitude and a customer centric approach, to joing a highly technical and colaborative team on a 12 month ongoing contract, $45 - 50 /hr. Required is a proven track record of level 1 & 2 on-site support, Win 10, Office 365, SCCM. Great opportunity for a...

  • Service Desk Analyst

    1 month ago


    Melbourne, Australia M&T Resources Full time

    **Melbourne** **IT & Telecomms** Help Desk / Support - Southeast suburbs - immediate start - 3-month initial contract - with possible extensions - Great govt client Our client is a local government located in the Southeast suburbs who are looking for a passionate and experience Service Desk Analyst to provide IT technical support, answering calls, work...