Visitor Engagement Operations Officer, Scienceworks

2 weeks ago

Melbourne, Australia Museum Victoria Full time

Location: Melbourne | Western Metropolitan

Job type: Full time

Organisation: Museum Victoria

**Salary**: $73,842 - $81,753

Occupation: Arts and Sports

Reference: VG/MV/0245

Do you have excellent customer service skills and a passion for museums? Australia’s largest public museum organisation is seeking someone to lead a passionate team of Visitor Engagement Officers at our popular Scienceworks Museum in Spotswood.

**Scienceworks Visitor Engagement Operations Officer**

Do you have excellent customer service skills and a passion for museums? Australia's largest public museum organisation is seeking someone to lead a passionate team of Visitor Engagement Officers at our popular Scienceworks Museum in Spotswood.

The role offers you the chance to work with the public; enhancing the exhibitions, shows and tours we offer, while also taking on a leadership role within the organisation.

**ABOUT MUSEUMS VICTORIA**:
Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.

**ABOUT THE POSITION**:
The primary responsibility of the Visitor Engagement Operations Officer will be to provide leadership and direction for the daily operations of the Visitor Engagement team, including ticket sales, facilitating the exhibition experience and supporting program delivery in the Melbourne Planetarium and Lightning Room. The role is responsible for ensuring all staff provide exceptional customer service to our visitors.

The position also represents the needs of Scienceworks in Museums Victoria planning forums, including exhibition development and events.

**Notable skills and experiences**:

- Exceptional customer service skills
- Experience in positive problem resolution in a fast paced environment
- Competency with digital planning tools, such as rostering and time and attendance systems

The successful applicant will be passionate about the role of museums in supporting lifelong learning. They will have extensive experience in customer focused roles, with prior supervisory experience a plus. They will be an organised worker, with good attention to detail.

**OTHER INFORMATION**

This is a full time; ongoing position. The salary on offer is $73,842 (Base of grade) + 10.5% superannuation.

**HOW TO APPLY?**

To view the position description and to apply, visit Careers - Museums Victoria.; for more information about this position, please contact Jonathan Shearer on 03 9385 4258.

To apply, please send your Covering Letter, Resume, a statement addressing each of the Key Selection Criteria by visiting Careers - Museums Victoria.

**Applications Close: Sunday, 7 May 2023 (11.59PM)

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