Digital Product Manager

2 weeks ago

Melbourne, Australia Bupa Full time

**Help transform the health of millions of people**

If you’re into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we’d love to hear from you You could be part of the team working to transform the health of Bupa customers. The bigger the challenge, the greater the reward - with a supportive team, the backing of a global organisation and endless opportunity to realise your potential and positively impact the lives of millions of people, you really will be at the heart of it

**What’s your role?**

The Digital Product Manager will be part of the Content Experience team that are providing strategic content capabilities leveraged across all of Bupa. As a leader in the product creation process, you have a progressive mindset that is focussed on delivering a HCD and customer-led product to market; being responsible for its strategy, market success and end-to-end customer experience.

As a Product Manager you will be driving the discovery process including planning, prioritising, defining, and tracking key metrics, and engagement plans within the broader teams. This is a strategic role and needs to understand the market, the business, commercial opportunities, and the customer to be empowered to make the right decisions around the direction forward as well as contribute to the product strategy and vision.

Please note this is a 12 month fixed term contract.

**What will your day look like?**
- Explore ideas and problems that exist across Bupa relating to Content and Customer Needs.
- Define what success looks like for the product and how we will measure the success across the business.
- Work to achieve a balance between the commercial and customer outcomes by taking a data-driven approach, focussing on customer needs and enabling content teams to deliver continuously improved experiences, including the ability to experiment.
- Work to understand the market, the business, and the customer to be empowered to make the right decisions to drive a holistic strategy and vision for the products.
- Coordinate across multiple areas of the business to gain alignment including roadmap alignment, engagement, education, and execution.
- Working in a cross functional team you will facilitate workshops, communicate priorities and roadmaps broadly across the business.
- Drive the strategy and overall success of the product through a solid understanding of the market, the business, and the customer.
- Work with the Analytics team, identify opportunities that will drive commercial value for the business.
- Communicate and motivate stakeholders and teams to ensure alignment of the product vision and strategy.
- Work to understand all internal teams / stakeholders who are impacted and will benefit from this product, ensuring there is alignment and shared understanding.
- Prioritise the backlog and define initiatives ready for the delivery team to break down and deliver.

**What will you bring?**
- Experience working in an Agile delivery environment where you can demonstrate different approaches to prioritisation, backlog creation and grooming, a solid understanding of Scrum and ideally Scaled Agile Framework (SAFe)
- Demonstrated knowledge of Lean product and customer development.
- Experience forming a Product Strategy/Vision, the ability to translate it into a roadmap, and can turn that into a backlog.
- Experience building relationships and influencing at all levels across the organisation.
- The ability to communicate, facilitate, collaborate and lead - and know when to use each.
- An appreciation for Human Centred Design.
- Experience working across multiple streams in a fast paced, dynamic, and collaborative environment with a systems thinking mentality
- An analytical focus with an appreciation of data analysis, commercial drivers, business viability and technical feasibility.
- A mix of Agile, Lean and HCD approaches and are familiar with a range of digital tools and frameworks to support your vision, roadmaps, analysis and reporting.
- A tertiary qualification (or equivalent experience).

**What's in it for you?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to

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