Collections Officer

3 weeks ago


Parramatta, Australia Pepper Full time

**Who We Are**

At Pepper, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. We aim to provide options for our customers and make a real difference to their lives. Pepper has grown to become one of Australia’s largest non-bank lenders and has been recognised as Australia’s Best Specialist Lender over the last 9 years.

**What We Have on Offer**

Based in Parramatta, we are seeking an experienced Collections Officer on a full-time permanent basis to ensure the timely collection and maintenance of delinquent accounts related to our asset finance product through controlled policy, processes and legislative requirements.

**About You**

To succeed in this role, you’ll have:

- Demonstrated experience in a Collections environment. (Industry experience desirable, not essential)
- Ability to understand and appropriately utilise systems and processes for the benefit of debt collection and achieve the required position outcomes.
- Excellent verbal and written communication skills and a strong customer service ethic.
- Remain calm under pressure and be a problem solver.
- Deliver high quality work whist maintaining turnaround times.
- A team player and will form part of the existing positive department and company culture.

**Our Benefits**

We’re committed to making Pepper a great place to work and supporting you. We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success and a culture that rewards and recognises strong performance and potential. We have a wide range of benefits on offer including:

- We believe in a life outside of work, enjoy work-life balance with our hybrid working model.
- We love to recognise each other for their efforts through our Spice Rewards Program.
- Access to a free gym membership with our partners.
- Great people know great people, so refer your network to the business and receive a $2000 referral bonus
- Parental leave entitlements that provide you with options and flexibility
- Purchased leave, novated leasing, staff loan rates and more

Underpinning all that we do are our three core values:
Can Do - We think outside of the box and leverage the power of teamwork to deliver,
Balanced - We set our customers up for success, producing win-win outcomes that are both human and profitable
Real - We respect people and keep it honest.

Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.

**Work Locations***: Parramatta Level 5, 18 Smith Street Parramatta 2150

**Job***: Customer Service Operations

**Status***: Permanent Full-time

**Closing Date***: Ongoing


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