Information & Retail Support Assistant

2 weeks ago

Sydney, Australia NSW Government -National Parks & Wildlife Full time

Do you have a passion for National Parks and proven excellent customer service skills? The Blue Mountains Heritage Centre is seeking casual information and retail support assistants to join their high performing team.
- Information and Retail Support Assistant, Clerk General Scale
- Hourly rate of $18.74 - $36.69 plus casual loading and employer's contribution to superannuation
- 4x casual roles available, and a talent pool may be created for future vacancies
- Located at the Blue Mountains Heritage Centre in Blackheath

**_ Do you want to work to make a difference for NSW?_**

**_ Working to protect the state’s environment and heritage_**

**About the role**

This is an exciting opportunity to be the face of National Parks and Wildlife Service assisting visitors at the Blue Mountains Heritage Centre. You will need to have excellent knowledge of the local area and a passion for National Parks. In this role you will be greeting visitors and providing information on all aspects of national parks, as well as working in the retail shop. Excellent customer service and computer skills are essential, as is an understanding of digital technology. As this is a casual position you will be required to work weekends, public holidays and peak periods such as school holidays and long weekends.

The Blue Mountains Heritage Centre is located west of Sydney in Blackheath, approximately 1 hour and 40 minutes from the Sydney CBD and 1 hour and 25 minutes from Parramatta by car.

**About you**

To be successful in the role, you will have:

- Experience in providing quality and courteous customer service in a professional manner; often dealing with simultaneous demands; requiring excellent time management and the ability to be flexible, particularly during high visitation times.
- Experience working in visitor services or retail previously, dealing directly with customers and supporting/resolving their queries. You have the ability to problem solve and enjoy building rapport.
- Good communication skills to engage with customers, stakeholders and staff and deliver accurate concise information.
- Demonstrated ability to work autonomously and to make decisions using initiative and within agreed procedures and policies.
- Demonstrate good cash handling skills and point of sale transaction experience.
- Knowledge of the Blue Mountains local area

**Essential requirements**
- A Working with Children Check (WWCC) is an essential requirement for this role. The role has been identified as requiring a check in keeping with the Child Protection (Working With Children) Act 2012.
- Understanding of and a commitment to the aims of the National Parks & Wildlife Service, including a sound appreciation of natural and cultural heritage conservation issues.
- Experience in cash handling procedures, stock control and ordering.
- Experience in computers and using word processing and spreadsheets.
- Current driver’s licence.

This role may involve weekend work. This is a shift-based role, under the Crown Employees (Conditions of Employment) Public Service Award.

To view the Role Description: Information and Retail Support Assistant

**Department of Climate Change, Energy, the Environment and Water (DCCEEW)**

**What we can offer you**

**NSW National Parks and Wildlife Service **is a great place to expand your career and grow your skills and knowledge.
- Accrued days off in addition to Annual Leave
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training.

**What we do**

About NSW National Parks & Wildlife Service

Visit a park

Blue Mountains Branch Overview

**How to apply**

DCCEEW strongly recommends all applicants who can be safely vaccinated for COVID-19, to be so.

In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. DCCEEW supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments.

Applications close: Tuesday 20 February 2024 at 11.55pm.

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months.

**Looking for more information or assistance in applying?**

Our Diversity team can assist to:

- provide alternative formats to apply
- make adjustments to the recruitment process
- offer information about workplace adjustments and support networks.

Find us on Facebook, Instagram, and LinkedIn.

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