Claims Handler

Job Number:
493149
Work type:
Full Time Permanent

**Location**:
Melbourne (CBD)
Categories:
Claims
- Manage your own portfolio of pet insurance claims.
- Join an established, Australian-owned insurance business.
- Hybrid working environment. Permanent role.

Are you seeking change? Join a new team in an established, Australian-owned company as you keep building your pet insurance claims expertise.

**Your new company**

Here at Guild Insurance, we’re excited to share the growth opportunities that the recent launch of our pet insurance product has given us.

Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products and services and unparalleled customer experiences, driven by genuine care for our clients’ professional and financial well-being.

At the heart of what we do is being there for those our communities rely on and we’re looking forward to connecting with more people through our pet insurance product.

On top of pet insurance, our comprehensive product suite includes professional indemnity, public liability, workers compensation as well as business, home & contents, and car insurance. We are Australian owned with offices nationally, so our customers benefit from our local knowledge and presence.

**About you**

You are known for your customer focus and attention to detail. You manage your professional relationships well and have strong organisation skills. You can work independently but can collaborate and communicate with your other team members, comfortable in asking for assistance if needed.

Are you an experienced veterinary nurse who is looking to continue to leverage your knowledge in an exciting and new environment providing support to animals and their owners?

You are no stranger to a high volume, fast-paced environment where you build rapport with your customers rapidly as you seek to understand their situation and process their claims in a timely and professional manner. While you’re able to work through your portfolio of claims efficiently, you are also maintaining excellent attention to detail to make sure we’re capturing correct and relevant information.

As you will be working in a hybrid environment with your immediate team based in across different regions, it is essential that you are someone who can work independently, with the initiative to ask for support if you’re not sure. We need you to be disciplined in your approach to work and be self-motivated to get things done and achieve your personal and team goals.

**Your new role**

Our customers will look to you to provide exceptional customer service and support during their time of need. You will set their expectations about how their claim will be managed and set strategies for each claim based on their complexity and our claims processes.

In professionally managing your own portfolio of pet insurance claims, you will be proactive, customer-centric while keeping a financial focus. You will maintain our claims guidelines and service standards.

Your team will look to you to provide additional support when needed such as training and/or assisting with workload. More broadly, you will help maintain collaborative relationships not just within your immediate team but with other internal stakeholder groups across the business.

**Why us?**

We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity, and respect.

**We offer**:

- Paid parental leave for eligible staff from 6 weeks
- An extra day of paid leave in addition to your annual leave entitlements
- Enhanced long service leave
- Staff discounts with leading retailers
- An innovative Employee Assistance Program that provides counselling and support to all staff members and their immediate family
- Wellbeing initiatives such as health checks and skin checks
- Hybrid working (we call this #Connect which reflects how we work remotely + in office and = flexibility)

**Next Steps**

**Advertised**: 18 Jan 2023 AUS Eastern Daylight Time
**Applications close**: 31 Jan 2023 AUS Eastern Daylight Time

**Job Types**: Full-time, Permanent